One disappointment after another so Lesving USAAFeb 06 2015
We recently hit a deer resulting in $5000 damage. USAA did everything not to help us causing us to have to pay out of pocket. We talked to to at least 4 different people, all who were rude and skilled at pushing the USAA party lines. We were told that had we called usaa when we made elections online they would of told us not to make the elections we did, but because we did it online, they couldn't tell us. As a dual military family with over 45 years of combined service, we love the idea of USAA and have our banking, insurance, auto loan all through USAA, but we have sadly come to realize that USAA is just another business and while they operate under the military umbrella, they are no more for us than any other business and can prey on military. We are shopping around planning to move elsewhere. It is time for us to spend our money on theses things in our state and to find an agent that will work on our behalf. USAA sadly is niot it anymore.