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Difficult to Work With - USAA Review

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Difficult to Work With

I have been a customer of USAA since becoming a military officer back in 1992. I have had Auto, Life, Renters, and Home Owners policies with them. During that time I have had 4 claims with them; 1 on our house, 2 on vehicle accidents that were the fault of other drivers, and 1 on an auto that was our fault. The claims were always difficult because they employ companies, such as CCC, that are known to use false or fraudulent methods to calculate the value of your property and lower the payout to the insured regardless of fault. So you have to fight with them to get what you are truly owed. Additionally the 1 at fault accident we had they raised out rates and never lowered them even after years of safe driving.

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USAA Ratings

  • 2.7 coverage
  • 2.7 cost
  • 2.2 service
  • 2.2 claims
  • 2.5 overall rating

Based on 175 reviews - 1 is lowest, 5 is highest

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