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Victim of USAA Driver, Poor Claim Service - USAA Review

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Victim of USAA Driver, Poor Claim Service

We were hit by a USAA driver that lost control of her car on ice, on a Friday evening. The other driver was cited, and both cars had to be towed away on flatbeds. We contacted our insurance and USAA from accident scene. Later that night we had a call from State Farm to make sure we had gotten home safely, and we were OK. Nothing from USAA. Called them in morning to arrange a rental car, but we're told that they would not authorize a rental until an adjustor looked at car....on Tuesday! Had to call back again to confirm this, so unbelievable. Ended up taking claim through State Farm, who paid for rental and repair. Took USAA over a month to reimburse! What a shame that a company that preys on the honor and commitment of those in the military is so dishonest and unorganized.

1.0 Coverage
1.0 Cost
1.0 Service
1.0 Claims

USAA Ratings

  • 2.7 coverage
  • 2.7 cost
  • 2.2 service
  • 2.2 claims
  • 2.5 overall rating

Based on 175 reviews - 1 is lowest, 5 is highest

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