Cost of Policies Don\'t Make Up For Poor ServiceJul 29 2013
USAA seems to use a one-size-fits-all standard of approach to everyone external to the organization, whether customer (client) or adversary drivers. Customers wishing to access their MedPay coverage must fill out intrusive "background" applications and agree to have medical providers virtually deposed prior to anyone getting injuries covered. It is the opposite of good customer service where everyone is viewed as an insurance fraudster. I preferred the old days when USAA universally believed its motto and trusted its membership, rather than today where everyone is suspect despite the availability of objective police reports and eyewitnesses.