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USAA

United Services Automobile Association (USAA) is a dedicated fully to the business of auto insurance, which shall guide you on how to save money in the business of autoinsurance. It was in the year 1922, that 25 officers of the army took a decision to insure one another vehicles, and slowly in this way became a fully integrated financial service company of the United States. We have always remained true to the founding values, of service loyalty as well as integrity. Since we are not a public traded company, we are not answerable to our stockholders, but only to our members. Most of our members rely on our product and services, in order to meet the financial needs. The privilege of membership can be handed down to the children and grandchildren.

USAA Ratings

  • 2.6
    coverage
  • 2.6
    cost
  • 2.1
    service
  • 2.0
    claims
  • 2.3
    overall rating

Based on 175 review – 1 is lowest, 5 is highest

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The following people are eligible to join as member:
• National Guard and Selected Reserve Officers.
• Officer candidates in the commissioning programs ((Academy, ROTC, and OCS/OTS).
• There are former spouses and adult children of USAA members.

Superior products and services
We provide more than 50 products and services for all our customers. We are also committed to provide excellent kinds of products and services. We have many credit cards that are highly competitive, that includes auto, home and personal loans, in this way we can eliminate the services of a branch. It has been observed that since 80 years, there are many military servicemen, who have turned their services to the USAA.This is mainly due to the excellent services that we provide to our members. We have been highly successful in all our endeavors, and that has been mainly due to precious employee resources. We seek to provide world-class benefits and also top rated training facilities to most of our employees that helps us to support and successfully manage work as well as personal life. There are many services and facilities that are provided by us, that includes excellent online facilities, along with financial services and planning from the certified products.

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USAA

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Happy Customer

 by Anonymous
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They are a great company. I have had them for 12 years and don't think I will ever leave. They are very affordable with great coverage.


USAA is a great company

 by Anonymous
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I have been a USAA member for over a decade and they have settled my claims extremely efficiently. I am glad they are selective in who they accept as customers. If you filed for bankruptcy and made late payments, you put yourself in a high risk category that no one wants as a member or customer of their bank. Poor future planning on your part does not mean USAA has to take a risk on you. Go find another company who is willing to take such a high risk.


Complete Mess

 by Anonymous
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I was hit by a USAA member. It took forever to work the claim. They messed everything up. They never ever ever returned my calls. They told me they couldn't get me in a rental on a Thursday or Friday which isn't true! If my car is in the shop, they should give me a rental regardless of what day it is. I was told my claim # and used it again and again and then I was told by one employee that was not my claim # and she had no evidence of my file.


Poor Customer Service

 by Anonymous
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The customer service department needs to be fixed. The dispositions and responses by your CSRs are not just unhelpful.


best for coverage and response

 by Anonymous
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When Massachusetts recently eliminated the state mandated auto rates, USAA lowered their rates far more than any other company (17%). In Virginia, we had the unfortunate experience of having a house hit by a tornado. We made temporary emergency repairs immediately after and had the adjuster arrive while temporary repairs were still underway the next day. They made the process simple and fast. We had the contractor start work immediately and the house and ALL related damages (including all temporary repairs) were paid for fairly and quickly.


Insurance USA , USA 7.4 127.0 175 175 A true victim is being treated like a criminal
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