United Health Care
Transition of Care non-paymentMar 25 2015
I have been dealing with United since my company switched Insurance Providers. My daughter had a traumatic experience happen to her and I had no issue with my previous insurance company Aetna. Since my Company changed Insurance Companies I have had nothing but horrible issues with United. I received documentation of authorization for the transition of care that was good from January to April, which I did not even get that authorization till the end of April and I had been fighting with United from November to get before then. I then get the Transition of care and the 1st Dr. Visit that we have under the United coverage which was 1/19/2015. Since that time I have had 9 more appointments and I have paid my co-pay of $40 and my Dr. Office has sent in insurance claim form completely documented with all their information. My Dr. Office has receive no payment from United and we have had 10 Visits which at this time shows a grand total of $1,100 that United owes to my Dr. office. I have called numerous times and been on the phone with United for hours at a time my Dr. office has called numerous times and also been on hold for hours at a time and given incorrect information as have I. I have asked for a Manager numerous times and not transferred to a live person. I have been told one will call me back or transferred to a voicemail and no one calls me back. I have been laughed at and talked to like I am dirt and at this point I am at a loss of what to do. No one in this company will help me. Please if someone can help me with the issues that I am having I would forever be in your debt because as of right now I have been on the line with them for 58 minutes and counting. PLEASE HELP!!!!!!