United Health Care
Crappy customer serviceMar 03 2015
I'm new to OptumRx. Mailed my prescription and check in a month early. Called beginning of next month and my prescription had not been orocessed because they stated I didn't call them to tell them to fill it. When initially registered with the specialty pharmacy I was not told this. I told the rep I spoke with I needed the medication for the next month. I was told to just mail in the RX and payment, that was it. Now 4 days into the month and no meds. I received no call or email about my prescription. So much for improving patient compliance and clinical outreach.