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Crappy customer service - United Health Care Review

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United Health Care

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United Health Care

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Crappy customer service

I'm new to OptumRx. Mailed my prescription and check in a month early. Called beginning of next month and my prescription had not been orocessed because they stated I didn't call them to tell them to fill it. When initially registered with the specialty pharmacy I was not told this. I told the rep I spoke with I needed the medication for the next month. I was told to just mail in the RX and payment, that was it. Now 4 days into the month and no meds. I received no call or email about my prescription. So much for improving patient compliance and clinical outreach.

1.0 Coverage
1.0 Cost
1.0 Service
1.0 Claims

United Health Care Ratings

  • 1.5 coverage
  • 2.0 cost
  • 1.1 service
  • 1.1 claims
  • 1.4 overall rating

Based on 131 reviews - 1 is lowest, 5 is highest

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