United Health Care
Pre-Existing Condition DifficultiesAug 06 2014
I have diagnosed sleep apnea from my previous carrier Blue Cross Blue Shield. My endocrinologist had a new sleep study completed recently which indicated my condition had worsen. My current CPAP machine is over 6 years old and does not work properly. It sometimes will not come on or stop working in the middle of the night. My primary care doctor was given the sleep study to order a new machine which was denied by UHC. They stated a peer review was necessary to authorize the machine. I have been on the phone for 1 hour and 5 minutes. I have spoken to 11 representatives including two in the Philippines who cannot deal with state of Texas claims.