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Difficult to Work With - United Health Care Review

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United Health Care

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United Health Care

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Difficult to Work With

They recently rejected a claim for a prescription my son takes and when I questioned the policy they said my firm changed my coverage. I called HR immediately and was told that that was untrue. United Healthcare lied to get my son to switch to a lesser drug which cost less. My doctor submitted a note and mysteriously the coverage was continued. The only change? They were found out. I am currently working on a claim that is from a November appointment requiring a full day battery of required tests. I only found out they wanted more information after they hadn\'t payed in 2 months. I got them their answer within 5 minutes. Suppose I hadn\'t called to check on the delay? Do you really think they would have contacted me? I got an appeal department fax number yesterday and 24 hours later the number is still not operational. The second fax number I was given today is not operational either. Are you kidding me? A major national insurance company having numerous representatives give out a number to customers that doesn\'t work? I called again today to speak with somebody in the appeals department to get a contact name or number or possibly a working fax number. The representative said there is no number for the appeals group just the fax numbers that font work.

0.0 Coverage
0.0 Cost
0.0 Service
0.0 Claims

United Health Care Ratings

  • 1.5 coverage
  • 2.0 cost
  • 1.1 service
  • 1.1 claims
  • 1.4 overall rating

Based on 131 reviews - 1 is lowest, 5 is highest

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