United Health Care
Poor Customer ServiceSep 09 2012
When I call instead of just being put on hold they often have the recording say to call back later in the week! I'm usually on hold for 10 minutes before they can get me to someone who can't answer my questions. I find they're so poorly trained though that if you can spare the time to keep calling back you will eventually find someone who slips and reads the policy wrong. Write down the time, date, and that person's name, as you're sure to need it during the 6 month appeal process.