United Health Care
Employee's POVJul 13 2012
If it makes you guys feel any better they do not pay their employees claims either. If you obtained insurance through employer/commercial your calls go overseas. If you are on a medicare, medicaid, or medical assistance plan you will speak to a rep in the states. Extensive training program for their systems and just enough real info for them to TRY to interpret your claims. You get 3 different answers? Reps get 10 different answers when trying to verify through the channels. However, part of it is due to the "beast" and the other part, well yes...there are just some stupid reps out there AND if you have an overseas rep they really don't care about you. But reps have no knowledge that they are being trained to skirt the "system". if they are fine with being little drones the job is great and they don't have a clue. If they are a little more inquisitive they realize real quick whats up and jet, especially with the new healthcare plan coming up. The ones who understand and have ethics RUN.