United Health Care
surgery not covered
I started a six month process to have gastric bypass surgery with my doctor. United Heathcare pre-certified me for approval for this surgery if I meet certain criteria and went through a six month program with my doctor. After completion of the program, it came time to schedule the surgery and United Heath denied my claim stating there was an exclusion on my policy for this type of surgery even though both myself and my doctor called United to verify that this surgery was covered under my plan. After countless hours on the phone with reps, the best explanation that they could come up with was that the reps that my doctor and myself spoke with over 6 months ago were wrong and had given us misinformation about what was covered under my policy.