For over thirty years, United Health Care has been providing strong, high-quality, cost effective healthcare coverage. The company works closely with groups as well as individuals to offers a vast, comprehensive array of options to choose from. They also offer the convenience of online tools, which are designed to allow members to administer their accounts quickly and easily.
United Health Care works closely with its partner organization Uniprise, Inc. in order to attend to and serve over 18 million individual health insurance plans. They offer a large comprehensive network of over 550,000 physicians and nearly 5000 hospitals in every state as well as 4 international markets.
United Health Care works tirelessly to ensure their members receive the best healthcare at the most affordable prices. United Health Care has strived to build a high-quality system, which gives members access to healthcare programs and innovative services and products, thus improving the overall strength of the nation’s healthcare system.
United Health Care offers consumer-oriented health benefit plans and services, 24-hour support access, and streamlined online resources for consumers, employees, brokers, and physicians.Simpler processes, smarter solutions, and better results – that’s the promise of United Health Care, and that’s what theyto everyone that purchases their products and services.
I've been on PPO HSA. I am now on the more expensive plan and somehow don't feel like I am getting anything more. The service still sucks. Next year, I might go outside of my company (which is cheap, probably why they use UHC) and buy my own family plan independently.
I recently had a pre-approved preventative screening that was supposed to be covered at 100%. I am now so tired of arguing with them that I will be paying the $225 that they are refusing to pay for.
UHC is the provider for students at WVU. This company will not pay for any medications doctor prescribed or not. They will also not cover previously diagnosed injuries or illnesses. They still refuse to pay for injuries having to deal with every day college living such as inter mural sports, and anxiety medication. Even if your doctor whites a script for brand name drugs or their generic they will force you to change your drugs to the cheapest generic in the class even if it is not the best for your ailment.
Their billing system is awful and disorganized. I keep getting different bill amounts each time. They don't separate dates of services if It's an ongoing illness. I reached my maximum out-of-pocket yet their system doesn't show what that is or that I paid it. They still keep billing me even though THEY owe ME money.
They seem to have the policy of losing/denying claims until the one year rule applies. They will not take claims over one year from date of service. This lead to a $900 out of pocket payment for a pre-approved dental claim.
They Do Not Pay DOCTORS
I am a neuro-psychologist and was asked to see a UHC member for neuro-psychological testing. I filled out all of the appropriate forms required by United Healthcare and received a telephone call authorizing me to test their member. They gave me a cap on the hours (13 hours total) and an authorization number. I provided the services as promised and then sent the appropriate claim to the United Healthcare offices. When they sent me the check, there was a note on the Explanation of Benefits saying I had agreed to a discounted fee, an approximately 50% discount. When I called United Healthcare, they said that they had authorized this treatment in error and paid me in error AFTER I HAD RENDERED THE AUTHORIZED TREATMENT to their member. They then recalculated the claim form and decided that I actually owe THEM money! They have asked for the entire amount back $966.68.
does not pay claims!
In the 8 months that they were my service provider, they only paid one claim. I have hundreds of dollars of unpaid claims. I am a stay at home mom and finances are tight. I have called and faxed things for months, and all I have gotten is the run around.
Poor Customer Service
They ignore provider contracts and not only do not process claims in a timely fashion, and they have customer services reps overseas with zero capability of doing anything but answering the phone and submitting claims for "reprocessing". They have little understanding of contract issues, claims problems and have no ability to handle anything. Multiple calls required to resolve any issue.
Stalled and then Denied
It took them 8 months and 40 hours of my time on the phone to get my Cobra benefits setup properly. I had medical expenses in month 1, so by the time they figured out my enrollment information and the claims could finally be submitted, everything was denied because it exceeded the window of submitting claims. After submitting evidence that claims were attempted within the window, they still denied the claims.
Poor coverage and customer service
My employer changed over to this company last year and I have had nothing but problems. You have to carefully review ALL of your EOB's as they are usually ALWAYS incorrect. You then have to call their customer service department which has no idea what "customer service" is.