Customer Service Issues
When I went to report a death for the life insurance policy, and they will not disclose any information, but yet I have the insurance papers, policy number, everything... even the signed documents. When I went to call them, I was on hold for 48 minutes. The reps are rude on the phone. I simply called reported the death. They said that I was not the beneficiary of the account, but yet they were still taking money out of my account, $30 a month.