The company denied most of my claims for the medical costs associated with my diagnosis and treatment for cancer. They denied most of my surgery because I was treated in an outpatient facility, which I find ridiculous since such treatment is almost always less expensive and therefore should be used whenever possible. In addition, the company refused to pay for a biopsy because they stated that my "super saver" policy only covered $300 for all lab work. Their customer service was worthless. Not only did they give me the run-around when I called to find out why my claims were being denied, but they also failed to forward the hospital/lab costs onto me until a full year after treatment; and this resulted in my inability to include all of my 2007 medical costs onto a single year's tax return.