Accepted Low-Ball verbal Quote Without My ConsentJan 16 2013
Our custom-built food concession trailer was damaged in a hail storm. After multiple called with a claims rep, Travelers received a verbal quote from an out-of-town trailer repair shop and approved it without my consent. My certified trailer shop's written estimate was $16,310. Travelers got a quote for $9,000. After seeing the actual damage to the trailer, the company that quoted Travelers $9,000 presented me with an actual written estimate exceeding that $21,000. After hearing this, Travelers began the backstroke that their initial verbal was what they would pay!