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Travelers

Travelers were founded in 1864 and have grown up to become one of the largest providers of the personal insurance products of the United States. We have a tradition of providing our customers good quality insurance protection, provided with the best service, and at rates that are competitive in the industry. We have been providing you with much more personal insurance products, that meets the needs of today’s customers. Our prime products are personal insurance for automobile, homeowners, renters and condominium. There is also coverage for boats yachts floods and identity theft protection.

Travelers Ratings

  • 2.3
    coverage
  • 2.3
    cost
  • 1.5
    service
  • 1.4
    claims
  • 1.9
    overall rating

Based on 51 review – 1 is lowest, 5 is highest

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Market leadership and financial strength
We are the providers of multiple lines of different personal insurance products that are made through independent agents. There are as many as 6.6 million policies in force and $ 6.2 billion in net premium amount that is written off. Our products are mostly distributed through the network of 7800 agents all over the United States. We have high financial strengths, and our fast claim service can count on whenever and wherever disaster strikes. We travelers lead the industry in the use of many advanced and digital wireless technology, and help in the delivery of many promises with fast and focused claim service. We have a network of as many as 5000 auto repair shops that can proceed with the services of auto repairing as soon as possible. In order to tackle any kind of emergency service, we have a catastrophic team that includes 4 state of the art Mobile Claim Headquarters.Ths is the reason why we are so much recommended by others.

Travelers Companies

Travelers of Florida
Travelers of Florida, was established in the year 1996, and has been operating exclusively in the State of Florida, and in this way caters to the needs of the local residents. They offer a wide range of products that include products of the many independent local agents. Most of the products are related to automobiles, homes, personal liability and other personal property. The customers highly benefit from the round the clock service and strong financial ratings.

Premier Insurance
This is a subsidiary of the Travelers Indemnity Company that was established in the year 1993, specially to serve the needs of the local people of Massachutts.The premier insurance company provides coverage for most of the automobiles, homes, and other personal property. Superior 24 hour’s service is provided to all the residents, so that there is a responsive claim assistance service, along with strong financial ratings.

Mendota
Mendota Insurance Company is headquartered in St.Paul, and specializes in providing the users quality insurance, that is usually not available to the consumers through the standard insurance carriers. Independent agents are also responsible for getting the products available to local independent agents. We also provide all our consumers 24 hours claim service, so that they are able to enjoy strong financial ratings from the different industry analysts.

Travelers of New Jersey
This is a New Jersey based Subsidiary of the Travelers, solely dedicated to serve the local needs of the people of New Jersey. This was established in the year 1992, offering products and services through many local independent agents. There were many products and services that include auto, homeowners and personal property. There is also twenty hours service provided to all customers, who enjoy strong financial ratings from the industrial analysts.

More about Travelers Insurance
Travelers Provides Coverage Like No Other Insurance Company.
We provide you with many services, some of which are explained below:

  • We provide you fast and efficient claim handling, along with a hotline service.
  • We are financially very stable.
  • We can provide you with a wide range of comprehensive products, and also price points that suit all your customers.
  • We can provide you with many kinds of insurance packages that are best suited for the present as well as the future.
  • We have around 10000 agency locations that are looked after with the help of 2000 claim professionals, in 39 offices around the country.
  • We are highly committed to meet the requirements of the customers who desire more services and more conveniences.
  • We provide you with on stop shopping for your entire customer needs.

History of Travelers
We are in the insurance business for 140 years, and issued our first auto policy in the year 1897, and since then have been leading the way to many innovative products. The following years are significant in the history of the company.

  • 1864 – It was the year when we started insurance against accidents.
  • 1897 – The first automobile insurance policy was issued.
  • 1903 – The first school was opened to train insurance agents
  • 1912 – The first combination auto policy was issued.
  • 1966 – The first transcontinental conference call was held.
  • 1968 – The first employee staffed claim hot lines was established.
  • 1980 – The first interactive computer system was developed.
  • 1996 – There was a development of first automated fraud detection system.
  • 2003 – This year saw the launch of My travelers.com with the help of which the customers were required to pay their bills status, and also could view the policy information on line.
  • 2004 – Travelers combined with St.Paul Travelers, thereby creating a new company in the process.

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Travelers

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Bills Are Confusing

 by Anonymous
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On the internet it shows that my account has a $6 charge every 6 months when I have always paid the entire amount before it was due. My bill stated that with webpay I may have my bill reduced by 5%. My local insurance agent said that the discount would be automatic when I signed up. Local agent was wrong. Seems like the local agents are not up to speed.


No Replacement Value

 by Anonymous
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I had a robbery. Because of it, I had to buy and have a new door installed. The claims process has not yielded a penny, but has made a traumatic experience worse. In order to receive replacement value, you have to go buy a new item yourself and then submit the receipt, their forms and other documentation. They depreciate the item and then decide if they want to give you anything.


Overcharged with No Refund Available

 by Anonymous
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They have poor customer service and outrageous premiums after the first year. They admitted to overcharging me $900 a year, but will not refund my money.


travelers

 by Anonymous
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They were very helpful after a car accident and after a power surge in our house. They paid for everything, no problems. Immediate service.... I have had the same rep for 10 years and she's really nice


Poor Customer Service

 by Anonymous
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My husband and I were in a nearly deadly car accident with some black ice. The car was totaled. Fortunately, we were alright. From the very beginning we got the "run around". Every time we called, we got a different answer as to what was going on... that is if anyone answered. They wanted to issue us a check for $7,000 less than what the truck was worth we finally got that straightened out and over seven weeks later we finally got a check. We now about a month after getting the check find out that Traveler's labeled my husband as a "negligent" driver.


Difficulty Settling a Claim

 by Anonymous
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Their policy verbiage is plain and simple, however their interpretation is complex. My experience has not been pleasant. I can't get my adjuster to respond to a single question or return my telephone calls. Their prices are not the cheapest, but I bought this policy based on the fact that they are such an old company and from all my investigation in great financial shape. After 17 years as a customer, my first claim has been a nightmare.


Seconds can save a life.

 by Anonymous
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As for Travelers Insurance Co. St.Paul - Shame on you!


Canceled

 by Anonymous
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One rep told me that my policy was already cancelled. Another rep stated I was covered until today.


Not Covered In The End

 by Anonymous
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We had a fire caused by a dryer. The day we reported it to Travelers, a very nice adjuster called us to give us details on what the steps would be. He even said "I am looking at your policy and you are fully covered". Then two days later a different adjuster came to look at the damage and he spent more time trying to find reasons not to pay the claim. Before he left he said we were not covered. Funny how my mortgage company thinks that I am covered.


Expensive

 by Anonymous
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I got a quote for, signed up for, and started paying for a policy on my home. Customer service was helpful in the sing up process, but when it came to making policy changes, or filing a claim, they are NOT at all helpful.


Insurance USA , USA 4.3 127.0 51 51 happy with coverage and cost. Would recommend