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Travelers

Travelers were founded in 1864 and have grown up to become one of the largest providers of the personal insurance products of the United States. We have a tradition of providing our customers good quality insurance protection, provided with the best service, and at rates that are competitive in the industry. We have been providing you with much more personal insurance products, that meets the needs of today’s customers. Our prime products are personal insurance for automobile, homeowners, renters and condominium. There is also coverage for boats yachts floods and identity theft protection.

Travelers Ratings

  • 2.3
    coverage
  • 2.3
    cost
  • 1.5
    service
  • 1.4
    claims
  • 1.9
    overall rating

Based on 51 review – 1 is lowest, 5 is highest

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Market leadership and financial strength
We are the providers of multiple lines of different personal insurance products that are made through independent agents. There are as many as 6.6 million policies in force and $ 6.2 billion in net premium amount that is written off. Our products are mostly distributed through the network of 7800 agents all over the United States. We have high financial strengths, and our fast claim service can count on whenever and wherever disaster strikes. We travelers lead the industry in the use of many advanced and digital wireless technology, and help in the delivery of many promises with fast and focused claim service. We have a network of as many as 5000 auto repair shops that can proceed with the services of auto repairing as soon as possible. In order to tackle any kind of emergency service, we have a catastrophic team that includes 4 state of the art Mobile Claim Headquarters.Ths is the reason why we are so much recommended by others.

Travelers Companies

Travelers of Florida
Travelers of Florida, was established in the year 1996, and has been operating exclusively in the State of Florida, and in this way caters to the needs of the local residents. They offer a wide range of products that include products of the many independent local agents. Most of the products are related to automobiles, homes, personal liability and other personal property. The customers highly benefit from the round the clock service and strong financial ratings.

Premier Insurance
This is a subsidiary of the Travelers Indemnity Company that was established in the year 1993, specially to serve the needs of the local people of Massachutts.The premier insurance company provides coverage for most of the automobiles, homes, and other personal property. Superior 24 hour’s service is provided to all the residents, so that there is a responsive claim assistance service, along with strong financial ratings.

Mendota
Mendota Insurance Company is headquartered in St.Paul, and specializes in providing the users quality insurance, that is usually not available to the consumers through the standard insurance carriers. Independent agents are also responsible for getting the products available to local independent agents. We also provide all our consumers 24 hours claim service, so that they are able to enjoy strong financial ratings from the different industry analysts.

Travelers of New Jersey
This is a New Jersey based Subsidiary of the Travelers, solely dedicated to serve the local needs of the people of New Jersey. This was established in the year 1992, offering products and services through many local independent agents. There were many products and services that include auto, homeowners and personal property. There is also twenty hours service provided to all customers, who enjoy strong financial ratings from the industrial analysts.

More about Travelers Insurance
Travelers Provides Coverage Like No Other Insurance Company.
We provide you with many services, some of which are explained below:

  • We provide you fast and efficient claim handling, along with a hotline service.
  • We are financially very stable.
  • We can provide you with a wide range of comprehensive products, and also price points that suit all your customers.
  • We can provide you with many kinds of insurance packages that are best suited for the present as well as the future.
  • We have around 10000 agency locations that are looked after with the help of 2000 claim professionals, in 39 offices around the country.
  • We are highly committed to meet the requirements of the customers who desire more services and more conveniences.
  • We provide you with on stop shopping for your entire customer needs.

History of Travelers
We are in the insurance business for 140 years, and issued our first auto policy in the year 1897, and since then have been leading the way to many innovative products. The following years are significant in the history of the company.

  • 1864 – It was the year when we started insurance against accidents.
  • 1897 – The first automobile insurance policy was issued.
  • 1903 – The first school was opened to train insurance agents
  • 1912 – The first combination auto policy was issued.
  • 1966 – The first transcontinental conference call was held.
  • 1968 – The first employee staffed claim hot lines was established.
  • 1980 – The first interactive computer system was developed.
  • 1996 – There was a development of first automated fraud detection system.
  • 2003 – This year saw the launch of My travelers.com with the help of which the customers were required to pay their bills status, and also could view the policy information on line.
  • 2004 – Travelers combined with St.Paul Travelers, thereby creating a new company in the process.

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Travelers

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won't Return Calls

Oct 20, 2011 by Anonymous
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My tenant was insured with Travelers. They ruined many parts of the building in which they were living. They destroyed or sold expensive furniture. Travelers never returned phone calls.


Disappearing Discount

Oct 14, 2011 by Anonymous
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They have a special new homeowner discount that goes away after 3 years on a gradual basis. In 2 years my premium doubled with no claims or anything. I just dropped them today when the lady couldn't tell me exactly why it doubled and laughed at the fact that they don't tell people they are getting that "discount" and It's not the permanent price. When I first signed up they actually quoted me wrong because the person was new and the bill came and was a lot more.


Horrible Service

Jul 08, 2011 by Anonymous
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The rates would keep on climbing up at every renewal. The customer service and claim department reps have condescending attitudes. West coast customers gets East coast claims adjuster deliberately, who gives you nothing but runarounds.


Little Coverage

Jul 08, 2011 by Anonymous
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We had 2 bad hail storms in the past 12 months. Every house in my neighborhood has had their roofs totaled out and replaced except for ME! I am the only one with Travelers in my neighborhood! My next door neighbor had her roof totaled TWICE from the two hail storms!!


Tenants Destroyed My Property

Jun 28, 2011 by Anonymous
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I had a home owner's protection policy for rental property with Traveler's Insurance for an estimated two years. During the first 15 months I had not rented the property out to tenants. Once the property was renovated, I rented it. The tenants were evicted for non-payment of rent shortly after they moved in. After gaining access, I discovered massive vandalism had been done by the tenants causing extreme damage and destruction to my property. A criminal report was filed. Travelers Insurance is not compliant with the terms of the policy they sold me. They have denied my claim using unrelated exclusions that were never presented in my policy and that do not apply to this situation. Travelers should not be allowed to create or add exclusions from other policies or from a corporate handbook and apply them to my policy or that of any other consumer in order to avoid paying on a claim. This constitutes insurance fraud. I was sold one thing and something different was delivered.


Slow Claim Processing

Jun 18, 2011 by Anonymous
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I was hit by a travelers insurance customer. It took till a month for them to admit fault leaving me driving a wrecked vehicle. Luckily the car was sort of drive-able. Then they wanted to pick up my vehicle immediately leaving me with a rental vehicle for ONE DAY! I then had to US MAIL them the title to my car and wait A WEEK AND A HALF to receive the check which is scheduled to be here next Wednesday via REGULAR US MAIL. My only other option was to take a day off work and drive to their office in Pittsburg, PA.


Refused to Pay Claims

Jun 17, 2011 by Anonymous
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This is a ridiculously difficult company to deal with when they are covering an at-fault driver and you are the victim. I would stay away from this place if you are thinking about giving money to them.


Horrible Customer Service!

Jun 07, 2011 by Anonymous
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Terrible customer service which is on par with speaking to a bill collector! Very poor system for billing.


Disorganized

Jun 04, 2011 by Anonymous
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They will jerk you around so bad! You'll get a different story every time you talk to someone. Stay away from this company even if you have to pay more!! Not worth the headache you'll get.


Crappy Insurance

Jun 02, 2011 by Anonymous
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Crappy service. Poor explanations for increases. Over-inflated estimates. Their policy has more pages listing what is not covered than what is covered. That should have been a warning to me.


Insurance USA , USA 4.3 127.0 51 51 happy with coverage and cost. Would recommend