Can\'t Get It RightAug 02 2013
I was with State Farm for nearly 15 years, (Home, Auto, Life)without much complaint. I have had 3 teenagers on my auto policies over the years and have been satisfied with the coverage although the cost was a little higher than other insurers. In recent months State Farm can not get the paperwork straight! I have been receiving 2-3 bills per week for at least one of my four auto policies, refund checks for over payment on these same policies, and policy change notices. Not to mention, we moved to a new home 6 months ago and State Farm send some of these correspondences to our previous address and some to our current address. When I called my agent to ask for a clear summary of all my policies including type of coverage on autos and home, cost for each and address on file for each, she was unable to provide this information because "corporate was behind on updating my records".