Slow Claim ProcessingOct 20 2011
My car was hit while parked on the street. No exterior damage to the car was visible except a small dent in the front license plate. Apparently the impact was hard enough to crack the radiator and melt the engine during a quick trip to the airport. I filed a claim with my insurance company. One month after the claim was filed, they sent it to total loss. They called me to obtain payoff information two weeks ago. Still, no one has followed up. Every time I call, they act surprised that the claim has not been reviewed and assure me that someone will call the next day. They never do. I've been waiting for 44 days. Their prices are high. Their promises are huge. Their performance is terrible.