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Response

Response Insurance provides automobile insurance, along with free quotes and specializes in the selling of auto insurance, at much lower insurance rates.

In case of Auto Insurance, you are provided with many choices, but our goals in case of auto insurance are very focused. We seek to provide all our customers with great service facility, professionalism and commitment. The Response Insurance Group of Companies is a perfect choice in case you are a slow and responsible driver. The Insurance Group of companies provides services in more than 44 states, providing the best rates to the customers. The company has many motivational skills. It awards the responsible drivers with lower rates of interest, and other motivational schemes. The company does not employ any commissioned agents or brokers.

Response Ratings

  • 3.0
    coverage
  • 3.9
    cost
  • 2.6
    service
  • 2.7
    claims
  • 3.1
    overall rating

Based on 14 review – 1 is lowest, 5 is highest

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We are highly committed to provide the best value to all our customers. Morgan Stanley Capital Partners financed our parent company Direct Response Corporation. The customers of the company are confident of getting the savings and security that they have earned. The company appoints many advisors who are friendly, and provide you with free price quotes. These representatives are available 24 hours in a day, so that all the claims are quickly and efficiently handled. The company has many auto repair centers that guarantees repairs to all customers as long as the customers have a car. This is one of the few companies that have the capacity to handle the query of the customer in phone as well as in Internet. Our website www.response.com, offers you several facilities and you can check your account settings also. You will know your payment history, and will also be able to download many kinds of forms and driver safety information.

History of Response Insurance
It was in September 1995 that a holding company of Response Insurance, the Direct Corporation was launched. The company started its operation making the use of animated red telephone on wheels icon. It represented the friendly accessibility of the auto insurance company. In the month of April of the following year, the company received the first contribution a total sum of $315 million. The focus of the company has always remained the same to provide low cost insurance to the people. It was in October 1997 that the first auto insurance policy of the company was sold. In November 1997, the first television launch ad campaign was launched. In 1999 Response Insurance National Driving Habits Survey was released. In January 2000 real time quoting was launched and in the same year Teachers Insurance Plan, which was New York Based Insurance Company, joined the response group of companies. It was in the same year that the company makes the first sales of a policy through the Internet.

The next few years were also quite eventful for the company, and in January 2001 Response was ranked in a favorable position as an insurance provider. The company soon opened another office in Melville NY.In the same year Teachers’ Insurance Plan National Education Survey was publicly released. The year 2005 was a witness to a number of rate cuts for the customers, and new rate levels were introduced for the customers. There was a special program that was referred to as Advantage, has been able to provide good drivers for the cars.

Response Insurance In The Workplace
The company has always been awarding safe drivers who have a record of high performance, and also service oriented employees. The company also has some of the best career opportunities of the nation, with some of the greatest benefits that can be available.

All the employees of Response Insurance take pride in being part of one of the most successful companies. All employees believe in the common goal of the company, in customer satisfaction.

There are many opportunities for the employees of the company, in areas of Accounting/Finance, Claims as well as customer service. All employees of Response form a part of the unique corporate culture. The employees participate in a number of corporate charitable events, where they carry out many programs by which money is raised, in order to donate to the charity of their choice The Company has sponsored many children who have dressed for the success of the school year.

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Response

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Excellent Service and Claim Experience

Feb 20, 2012 by Anonymous
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I have had one accident since I began using this company. It was my fault. The claim service worked well for me. I made one call and from then on the insurance company, the tow truck, the body shop, all called me to set up the details necessary for the repair. The body shop used by Response, called me EVERY DAY with status on the repair. The only pro-rated charge not covered was the tire that had to be replaced. I cannot imagine how they could have improved the repair experience.


Poor Claims Process Practices

 by Anonymous
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I was hit by a customer of Response. They totaled the vehicle, but now won't return calls. They have not sent the money for my car and don't pay for rental. It has been almost three weeks.


I Picked a Cheap Policy

 by Anonymous
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I had 100/300 coverage. A car backed into my truck and not only damaged my vehicle, but also caused injuries. Instead of this company paying for the damages and for the injuries which resulted in multiple surgeries, they made us jump through hoops and offered a settlement that doesn't even cover a third of the bills that have racked up. No wonder the cost of the policy was so cheap.


Not Covered

 by Anonymous
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Response Insurance is a great deal until you need them. They would not pay on a claim made against my daughter because her father bought her a truck and the title is not in her (a minor's) name. They did NOT send anyone to investigate her collision, which is not her fault. They refuse to pay the claim made by the other party, refuse to investigate, return my calls, or deal with the situation. They have tried to back-date the policy and drop her vehicle without notification to cover their butts.


Worked For Me

 by Anonymous
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I was stopped at a stop light when a car that was driven by an illegal alien hit me from behind. I took my car to a local shop that dealt with Response and they fixed it in about a week. All I had to pay when I picked up was the deductible. After 4 months, the insurance company that insured the other car finally settled and I got my deductible back.


Excellent Company

 by Anonymous
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I have had three accidents in which the other drivers were at fault and their insurance accepted responsibility and one accident where I was at fault. Response has been so great no matter if I was at fault or not. Reponse coordinated my repairs in all instances and arranged for reimbursement from the other parties.


Total Rather Than Repair

 by Anonymous
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don't fall for their tricks. Customer service is really non-existant. If you reach a real person, they are programmed to promote low values in order to TOTAL a collision claim, pay you off and get rid of you.


Great Response

 by Anonymous
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After an accident, I was able to report it the same day at 11pm. The adjuster came to my vehicle at the shop within 36hrs, wrote a favorable and generous order. My car was done within a week and a half and Response overnight-ed a check so I could get the car the next day(at no cost). The agent also found out that I had rental car coverage that I was not aware of, and I was promptly reimbursed for rental expenses. For the last 25 years, I have always paid higher premiums for the so called advantage of having a local agent. We just changed to Response last year as our first experience with an offsite, centralized plan. I reported the claim to a very nice woman in Seattle, my agent was super in Connecticut, and the adjuster was a contracted local. I have NEVER gotten the prompt, quality service that I received with Response from any local agent. There was no fighting, arguing, or anything to this claim. It was just taken care of as soon as I reported it. And when renewal time rolled around, our premium increase was less than $100/yr for a 5K accident. Incredible! I will stay with this company forever!


Response is great until you have a large loss.

 by Anonymous
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My car was stolen almost a month ago. My Response insurance claims examiner was less than helpful. She is familiar with how to process collision claims, but when it comes to a theft she is clueless. I had to do most of the leg work and calling around on her behalf to help the appraiser she hired to locate the lot they towed my car to. Every time I needed to speak to her, I would not receive a call back. I had difficulty getting her supervisor to call back and when she did it was obvious she didn't even listen to my message because she went rambling on about something that had nothing to do with the reason for my call. If that were not bad enough, my examiner told me she was going to call me right back to go over the pay off on my car since she completed her review but then she said she ran it by her supervisor and they have 30 days to "investigate". Investigate what? My car was found stripped and burned in another city. I have witnesses and financial information proving that I was where I said I was and I shouldn't even have to go that far to prove that I am trustworthy but I did it to cooperate. I have not had a clear answer from them as to what they need from me or what they are after in order to conclude the "investigation" on my claim. All these years never needing to use my response insurance and the one time I need it I get tossed around and B.S.'d. Good luck getting your car paid for if you have a nice car and it gets stolen. They will come up with any excuse not to pay and really make you feel like a victim by calling and interrogating your friends and family. I can't wait until this is all over but again, I get B.S'd around so who knows when that will be. Just thought I would pass along my bad experience. My friend and her mother that referred me are really embarrassed and are switching coverage to another carrier.


Little Coverage

 by Anonymous
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I recently was rear ended in what was considered "no-fault" accident. Response Insurance sent me a new premium. It was doubled! The claim they paid me was only $1,000. They originally told me the accident was not my fault since I was rear ended.


Insurance USA , USA 3.1 5.0 14 14 I have had one accident since I began using this company. It was my fault. The claim service worked well for me. I made one call and from then on the insurance company, the tow tru
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