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Poor Customer Service - Prudential Review

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3.0 Overall Rating by

Poor Customer Service

So I was in an accident where a woman ran her stop sign and t-boned me on the driver's side. Prudential took two weeks to get me my rental car. I had to figure out a way to get to and from work for 2 weeks, without my car. My rep at Prudential told me in the first week that I could go in and get my rental car, but when I had a friend drive me down there, Enterprise said they didn't have any record for a car rental for me. It took another week AFTER that to get my rental. The only good part about Prudential, is that they have good coverage, they covered the entire cost of the rental for me.

3.0 Coverage
5.0 Cost
2.0 Service
2.0 Claims

Prudential Ratings

  • 2.1 coverage
  • 2.5 cost
  • 1.2 service
  • 1.3 claims
  • 1.8 overall rating

Based on 10 reviews - 1 is lowest, 5 is highest

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