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1.5 Overall Rating by

Slow and Lacking Good Communication

I contacted Prudential Life to ask about the process for a "smoker rating" reduction. I received a letter stating I need to contact them after 1 full year. A year later, I contacted Prudential Life to ask again. They referred me to a rep. He sent a form for my signature. I signed and returned it immediately. Three weeks later, I received a call from an underwriter who asked my full medical history. I never heard anything further. Three more weeks later I called my rep and he advised me I had signed the wrong form. I signed a new form 96200F and mailed it in. Two weeks later, I had still not heard anything.

2.0 Coverage
2.0 Cost
1.0 Service
1.0 Claims

Prudential Ratings

  • 2.1 coverage
  • 2.5 cost
  • 1.2 service
  • 1.3 claims
  • 1.8 overall rating

Based on 10 reviews - 1 is lowest, 5 is highest

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