Slow and Lacking Good CommunicationJan 04 2013
I contacted Prudential Life to ask about the process for a "smoker rating" reduction. I received a letter stating I need to contact them after 1 full year. A year later, I contacted Prudential Life to ask again. They referred me to a rep. He sent a form for my signature. I signed and returned it immediately. Three weeks later, I received a call from an underwriter who asked my full medical history. I never heard anything further. Three more weeks later I called my rep and he advised me I had signed the wrong form. I signed a new form 96200F and mailed it in. Two weeks later, I had still not heard anything.