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24-Hour Phone Lines Makes a Big DifferenceJun 02 2013
I was with Farmers who was very reasonable for excellent coverage. However they don\'t have a 24-hour customer service line so when they make a mistake if its a weekend than it can\'t be handled until Monday. I switched to Progressive got the exact same coverage for pretty much the same price. The 24-hour customer service is the main reason I switched I like to be able to call when ever and have an issue solved quickly. I was in an accident not at fault and they quickly got me a rental, repaired my car and didn\'t go up on my renewal. I used snapshot and got an 11% discount I drive a lot of miles and had a lot of hard brakes so that was excellent for me. Overall I am happy with progressive and after shopping around they are still the lowest out of other carriers :)