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Mediocre Service - Progressive Review

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Mediocre Service

When I went to visit my parents on the holidays last year, I was driving through the old neighborhood. I stopped at a stop sign that has been at the corner of the road I was on since I was a kid and another driver who wasn't paying attention rear-ended me. My trunk and bumper were destroyed and my back hasn't been right since. The driver had Progressive Insurance and while the company was pretty fair in the assessment of the situation, it took them what seemed like forever to make a determination on the claim. A month passed before Progressive said they would pay for the damages to my car and another three weeks passed before I got any kind of payment from them. Not a fast company when it comes to claims that's for sure. The company is also very non-responsive to phone calls. Even when you leave messages they don't get back to you.

1.0 Coverage
1.0 Cost
1.0 Service
1.0 Claims

Progressive Ratings

  • 2.3 coverage
  • 2.2 cost
  • 1.7 service
  • 1.5 claims
  • 1.9 overall rating

Based on 170 reviews - 1 is lowest, 5 is highest

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