Seven months ago I was in a wreck. The driver who hit me had a DWI. He also had Progressive insurance. I filed a claim and the claims processes proved smoother than I imagined it would be. Progressive willing reimbursed me for fees associated with the accident. I didn't have to pay for the tow truck service and they also covered my rental car needs. My car was appraised and fairly adjusted and the entire process took a little under two weeks time. Progressive paid for the damages to my car without an issue. The company was professional when I had to deal with them and I tend to remember things like that.