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Rate Increase After Accident - Progressive Review

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1.5 Overall Rating by

Rate Increase After Accident

I called customer service and the rep was not friendly. You can effectively replace the rep with a robot because they just repeat the rules. I am a platinum member and one of the benefits is "Small Accident Forgiveness". I thought an accident which cost $550 is a small accident. I asked the rep about the limit of "Small Accident". She said it is $750. Then I asked why my premium was increased as it cost just $550, she asked me to hold on a minute. After 3 minutes she came back and said the limit was $500. I tried to argue with her and all she repeated was 'this cost x points' and 'that cost y points'. I too know number system. This act by Progressive cost 3 points and my rating dropped from a 4 to a 1.

2.0 Coverage
1.0 Cost
1.0 Service
2.0 Claims

Progressive Ratings

  • 2.3 coverage
  • 2.2 cost
  • 1.7 service
  • 1.5 claims
  • 1.9 overall rating

Based on 170 reviews - 1 is lowest, 5 is highest

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