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Poor Customer Service - Progressive Review

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1.8 Overall Rating by

Poor Customer Service

My son was it by another driver. Progressive insisted that the car was totaled by giving a bogus value for the car, even though we just bought it. I finally gave up and started dealing directly with the insurance company of the other driver (Nationwide). The experience was totally different. The fixed the car and didn't give us any hassles at all. It wasn't even our fault and they still gave us a hard time.

3.0 Coverage
2.0 Cost
1.0 Service
1.0 Claims

Progressive Ratings

  • 2.3 coverage
  • 2.2 cost
  • 1.7 service
  • 1.5 claims
  • 1.9 overall rating

Based on 170 reviews - 1 is lowest, 5 is highest

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