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Claim Canceled Because They Were Non-Responsive - Progressive Review

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Progressive

1.5 Overall Rating by

Claim Canceled Because They Were Non-Responsive

I hit a sign with my truck and called Progressive. They sent me a tow truck which pick my truck up and ran my company trailer into the sign 3 times incurring damages of $2900. I called Progressive and filed a claim. I was told that next day would get a call from a claims rep. The rep called and sent me an email. When I tried to call back, I got her voice mail. No one called me back for 17 days. When I finally did get a call, I was told they needed ME to go get a estimate and take pictures. The next day got email saying that due to my not responding to what Progressive wanted, the claim would be closed. I called and explained to another claims rep what had happened. I was informed that my rep had closed my claim and left to vacation and wouldn't be able to do my claim till the following Tuesday. Tuesday got a call and was told my claim was sent to Agero Roadside. Roadside called and said they would be back in contact in 1 to 3 days I waited till the third day before calling them back and was told I would be called in 3 hours. I called the Progressive claims rep back and was told she did her part. She would call roadside again. Now I'm just stuck waiting.

1.0 Coverage
3.0 Cost
1.0 Service
1.0 Claims

Progressive Ratings

  • 2.3 coverage
  • 2.2 cost
  • 1.7 service
  • 1.5 claims
  • 1.9 overall rating

Based on 170 reviews - 1 is lowest, 5 is highest

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