Great ServiceJan 13 2012
Although I have canceled my policy due to a 12.5% rate increase, I have to applaud Progressive for their excellent customer service! When I called to cancel, everyone I spoke with was super friendly and understanding. They did not use any pressure or sales tactics to get me to stay on with their company. They were very professional and easy to understand. I haven't had to call them for any other reason because everything was handled by email or internet (payments, renewals). My two year experience was painless and I would have stayed if it hadn't been less expensive to combine policies with my husband.