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Canceled On After 10 Years - Progressive Review

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2.0 Overall Rating by

Canceled On After 10 Years

I have had progressive for many many years. My premiums have never been late as they have always been deducted from my checking account which was great as I didn't really need to worry about my insurance being paid. However, last month I noticed that Progressive didn't debit my account for the amount of my insurance as I do pay on a monthly basis. I called customer service and talked to a very nice rep who informed me that I was canceled because there was a form that was sent to me back in November that I simply never received. Now I have been in customer service all my life, is this appropriate customer service for a customer who has been with you for over 10 years? You simply cancel them with no phone call, no email, no letter, no nothing, REALLY?

3.0 Coverage
3.0 Cost
1.0 Service
1.0 Claims

Progressive Ratings

  • 2.3 coverage
  • 2.2 cost
  • 1.7 service
  • 1.5 claims
  • 1.9 overall rating

Based on 170 reviews - 1 is lowest, 5 is highest

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