Canceled On After 10 YearsJul 29 2011
I have had progressive for many many years. My premiums have never been late as they have always been deducted from my checking account which was great as I didn't really need to worry about my insurance being paid. However, last month I noticed that Progressive didn't debit my account for the amount of my insurance as I do pay on a monthly basis. I called customer service and talked to a very nice rep who informed me that I was canceled because there was a form that was sent to me back in November that I simply never received. Now I have been in customer service all my life, is this appropriate customer service for a customer who has been with you for over 10 years? You simply cancel them with no phone call, no email, no letter, no nothing, REALLY?