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Poor Claims Process Practices - Progressive Review

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Progressive

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Poor Claims Process Practices

My mini-van was struck by a semi truck that was backing up on a commercial street. The trucker, a Progressive customer, admitted that he was wrong and was ticketed. Many phone calls later, Progressive informed me that I was at fault for trying to go around the truck. The claims adjuster was rude and insisted he was right. He was not there so I cannot understand how he can make a determination that the accident is my fault.

1.0 Coverage
1.0 Cost
1.0 Service
1.0 Claims

Progressive Ratings

  • 2.3 coverage
  • 2.2 cost
  • 1.7 service
  • 1.5 claims
  • 1.9 overall rating

Based on 170 reviews - 1 is lowest, 5 is highest

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