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Poor Customer Service - Progressive Review

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Poor Customer Service

I was hit by a drunk driver and was found not at fault for the accident and yet my rates rose. I've stuck with Progressive through that accident because I was told that my rates would go back down after I was renewed. I again was hit by a driver. Again it was not my fault and again. I was told by the adjuster that all of the damage cannot be attributed to the accident and that I should take pictures of my vehicle everyday before driving it to prove that there was not prior damage to my insured vehicle. I would much rather pay more for customer service than ever have to go through an ordeal like this again.

1.0 Coverage
1.0 Cost
1.0 Service
1.0 Claims

Progressive Ratings

  • 2.3 coverage
  • 2.2 cost
  • 1.7 service
  • 1.5 claims
  • 1.9 overall rating

Based on 170 reviews - 1 is lowest, 5 is highest

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