My first quote was reasonable, however, the renewal was astronomical. That may have been because they failed to notify me in ANY way that my coverage was due and I had to pay late. Progressive's customer service is non-existent. I asked to be taken OFF paperless so that I would get some sort of notice in the future. What happened? I just got a letter in the mail today from the state. They warned me that my insurance was lacking and my license would soon be suspended.