I was in a fender bender with a woman who was insured by Progressive. She admitted fault to my own insurance company, apologized to me countless times, and repeated admitted that she did not see me when she coming out of a fast food drive-through. I called their 800 # and was given the name of a local agent to deal with. At the start, the agent seemed nice enough. I gave my account of the accident. I had one of their adjusters look at the damage on my car. Then suddenly the contact stopped. When I called, I was told that they still had not gotten in contact with the policy holder to get her versions of the accident, nor had they looked at her car. A week goes by, my husband calls on a Wednesday to get a status, still no contact with their insured. Friday morning at 8:30am the local agent calls me, tells me that Progressive has deemed me totally at fault. They are denying any type of compensation, and that they have a video that shows me backing up into her! The agent was very rude, cold, and harsh on the phone call and told me if I had problems, to take it up with my own insurance.