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Poor Claims Process Practices - Progressive Review

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Progressive

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Poor Claims Process Practices

Another Progressive policy holder caused my son's fender bender and was cited. They would not even call me back. I provided all the information they wanted and even faxed the police report from my house. Even though this was a very small claim, a headlight and other minor damage to my car, and needing to replace a bumper cover on another car, they refused any liability on the part of their insured that was cited for causing the accident.

1.0 Coverage
1.0 Cost
1.0 Service
1.0 Claims

Progressive Ratings

  • 2.3 coverage
  • 2.2 cost
  • 1.7 service
  • 1.5 claims
  • 1.9 overall rating

Based on 170 reviews - 1 is lowest, 5 is highest

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