Poor Claims Process Practices
Another Progressive policy holder caused my son's fender bender and was cited. They would not even call me back. I provided all the information they wanted and even faxed the police report from my house. Even though this was a very small claim, a headlight and other minor damage to my car, and needing to replace a bumper cover on another car, they refused any liability on the part of their insured that was cited for causing the accident.