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Progressive Ratings

2.3 coverage
2.2 cost
1.7 service
1.5 claims
1.9 overall rating

Based on 170 reviews - 1 is lowest, 5 is highest

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0.8 overall rating
by Anonymous

Terrible Experience and customer service

Awful company. If there is ever a claim you will be stressed. I have had a home insurance claim and a car insurance claim and I was treated as if I had done something to cause the damages to my property. If they concentrated half as much resources on customer satisfaction as they did those stupid commercials they might have a better reputation. Avoid this insurance at all costs.
0.8 overall rating
by Paige Ganley

HORRIBLE

Quite possibly the worst insurance company in this country. My car was destroyed by a hit and run driver who ended up making an insurance claim later. Took them 3 days after the claim was made to contact me, took them 4 days after the fact to tow my car. Gave me a rental car that was only good for 72 hours after the check was sent. I NEVER accepted the money they offered me (so the check never should have been sent) but they decided to send the check anyway and I had 72 hours after it was sent on Wednesday to find a car, get it checked out by my mechanic and buy the car. The next day was Thanksgiving, so in reality I had all day Friday and half the day of Saturday to get this done. Finally got a call back on Monday after leaving a message for Deshawn Scroggins telling them we need more time with the rental car and more money since it's nearly impossible to buy a car Thanksgiving week with a check we didn't have until Monday. Plus, the money they offered wasn't enough to buy a car similar to the one I had previously. They are making me pay the rest of the overdue days for the rental car because the request to extend the rental was denied. Didn't know that until today (Thursday) when he said he would get back to me by the end of the day (Monday) with the answer of the request. Horrible customer service. It's nearly impossible to get a hold of this guy or anyone in his office. Takes them days to get back to you. Also, explain to me how I need to pay money out of MY pocket when it was their irresponsible, CRIMINAL client who hit my car. Without that event happening I would have never had to pay any extra money that I don't have and the car that was destroyed would have lasted me years to come. Progressive refuses to help me out anymore even though I am not asking for a large amount of money. AWFUL company. Will never use them as my insurance company in the future. I will be writing to their CEO and getting a lawyer. Advice to anyone else, don't let their advertisements lie to you. And I hope none of you have the misfortune of having to deal with this company in the future.?
3.5 overall rating
by Anonymous

Quick and Friendly Service

We had a 2006 toyota corrola. During a very bad storm, a huge tree branch fell directly on top of our car. Progressive had a rep out the next day, and declared the vehicle totaled. We recieved a rental car for 10 days while the claim was processed. Progressive paid 10% over blue book value of "good condition". We were very happy with our service.
0.0 overall rating
by Anonymous

Agent Accused Me of Being At Fault

I had Progressive for about 10 years - no accidents, no tickets and I always paid my bill in full and on time. I was an ideal customer. For the first couple of years, my premium went up by $100-200 every 6 months for no reason (blame it on the economy I guess). Last year, someone hit my vehicle in a parking lot - it was 100% their fault and they admitted it. I got their insurance info and thought I'd do the right thing and contact Progressive and explain the situation in case the insurance co of the guilty party tried to blame me for the accident. The customer service rep at Progressive was extremely rude and condescending, he tried to get me to admit fault! After 10 minutes of being hassled and treated like I was total scum, he then told me it was my responsibility to contact the other insurance company. Having never been in an accident before, I wasn't aware of the proper procedure and instead of being helpful, the Progressive rep was downright mean to me. And to top it off, Progressive put an accident claim on my record even though it wasn't my fault and they didn't pay out a dime! 10 years of loyalty and this is how they treat customers...pathetic.
0.8 overall rating
by Anonymous

Horrible Claims Department

I was backed into by a Progressive insured driver. The claims process is a joke. It has been 4 months and they still have not paid the claim! (It\'s less than a $1000). The adjuster never looked at the car, just said he needed an estimate for repairs. He said it looked good and told us to drop it off. Now Progressive says it won\'t pay the claim because the adjuster never took a look at it or took pictures... Horrible horrible horrible.
3.8 overall rating
by David

They\'ve Covered Me...

I've had them for quite a while now and never ran into any issues. As far as the cost, I've noticed a couple of times that it's cheaper to renew your policy as a new member than to renew your current policy. They may have changed this recently, though. Either way, they're the cheapest insurance I've found to date. I've also filed a couple of claims with them through the years due to neurotic drivers in my area, and both times they took care of everything without any hiccups. I started with them because they were the only company that would insure me after some rough driving history, but after not having any instances in the last few years my rate is only going lower, and my "membership level" is going higher, so I get more perks.
1.5 overall rating
by Anonymous

Poor Judgment on Claims

I decided I was going to switch my insurance this month, got some cheaper quotes than I had with my current company. After I purchased my new insurance my rate changed due to a "No-fault auto accident" In 2011 when I was never in an accident ever in my life, after calling progressive to find out what the claim was about, I found out it was regarding the inquiry I made when I ran over a nail in the road wit no damage to no other vehicles, property, only my tire!!!! since my deductible was more than the cost of new tires.. decided to pay for them myself.. So now 3 years later im learning about this claim, and was never informed of it or that inquiring would result in me being penalized. I only inquired that did not resolve in a claim and still fighting it to be taken off. A nail in the road does not make me an unsafe driver!
0.8 overall rating
by Rebecca Adams

Horrible Repair Service at Recommended Service Center

On 8/17/13 I was hit by a lady who had Progressive Insurance, both she & Progressive were quick to accept liability as the accident was obviously due to her negligence. The local claims adjustor was prompt, courteous & quickly arranged for my vehicle to be picked up for service, as well as a rental car. He stated they were directly with a local shop who could be immediate repairs & that all work was fully warrantied. I took several pictures & was very clear about all of the damage (I have several emails showing this). I was never asked where I wanted to take my vehicle, & assumed that Progressive would chose a trustworthy shop, since it was their name, & checkbook, on the line. My vehicle was in the shop 8 days before finally being brought back to their local service center & passing a “quality inspection”. I picked my car up on 9/3/13 at 5pm. I immediately had complaints, the car still pulled to the left & had a “bumpy” ride. This car was a BRAND NEW 2013 Chevy Sonic which looked & drove perfectly prior to the accident. Additionally, there were parts left in the backseat of my car, parts covered in oil & frankly smelly, as well as ZERO gas in my car. I understand gas will be used due to test drives that need to be performed, however my car literally sputtered on the .25 mile drive to the nearest gas station. Overall, I was totally unimpressed but still willing to work with Progressive. The next day my car was picked up & taken back to the shop. After work my friend drove me to the local enterprise where a rental “was all setup” & waiting for me, or so I was told. Unfortunately, yet again Progressive disappoints. I waited 45 minutes while the associate repeatedly called the Progressive employee in charge or my repair, & the local service center, for authorization to give me a rental. Finally, we called the shop & the manager there was able to assist us since Progressive was clearly unable to even answer their phone. The next day I find out that my vehicle still had a CV boot that was leaking oil & needed the axil replaced. These are obviously major parts, that had I continued driving with them damaged, would have led to further issues in the future. Finally, 6 days later, on 9/9/13, my car was again returned to me, still pulling to the left & with even more parts left banging around in the back! After 1 short day of driving my car to work & back home it appears that Progressive has yet again dropped the ball. The service shop they have chosen to repair my car has, again, stated that the vehicle is fully repaired when it is not. At this point in time my car continues to pull to the left, now has a LOUD CLANG when making sharp left turns, at low speed, & is leaking fluid. After discussing the entire repair process with a service associate, who is not at all affiliated with Progressive, he has advised that I should immediately take my car to a qualified repair center, such as my dealership. I now appear to have a damaged tie rod, & only continue to do further damage to my car by driving it. I am awaiting a call/email back at this point in time, however I expect to have further problems & push back from Progressive, since I REFUSE to use their repair shops at this point in time.
0.0 overall rating
by Anonymous

Still Waiting For Refund

Cancelled my insurance due to a lower rate and better coverage with another company. They still took my money out of my account and told me I have my refund within 7-10 days back in my bank account. I called to check on my status and told it would be in my account today. No refund, called again... They said a check would be cut today, but it would take another 3-5 days to arrive. UNACEPTABLE!
3.0 overall rating
by Anonymous

24-Hour Phone Lines Makes a Big Difference

I was with Farmers who was very reasonable for excellent coverage. However they don\'t have a 24-hour customer service line so when they make a mistake if its a weekend than it can\'t be handled until Monday. I switched to Progressive got the exact same coverage for pretty much the same price. The 24-hour customer service is the main reason I switched I like to be able to call when ever and have an issue solved quickly. I was in an accident not at fault and they quickly got me a rental, repaired my car and didn\'t go up on my renewal. I used snapshot and got an 11% discount I drive a lot of miles and had a lot of hard brakes so that was excellent for me. Overall I am happy with progressive and after shopping around they are still the lowest out of other carriers :)
0.0 overall rating
by Anonymous

Big Brother

progressive insurance's snapshot is inviting mandatory tracking. when they can track your driving, they can ultimately deny claims based on any infraction you may have commited while in an accident. Not wearing your seatbelt, driving too fast, accelerating too quickly for the conditions.....they wont have to pay. Lower rates sound good..but at what expence to your overall freedom?
0.8 overall rating
by Shawn

Worst To Deal With

I was rear ended by a customer of Progressive Insurance. It\'s now four weeks into the claim and they refuse to settle with me for what my vehicle is worth. First they want to take my vehicle to one of there yards due to the fact they can\'t get an adjuster out to view it for a month they state. When I say no all of a sudden within a week they are able to free one up. I find this out when I get a letter stating they looked at my vehicle and determined it a total loss. Then they find me comparison vehicles on line valued at $1000 - $2000 more than what I asked for and they still come in a thousand less than what I requested.I explained to my adjuster that the comparison vehicles have the same wear and tear and are selling for more than what I am requesting. He responds with \"that\'s the asking price\" I remind him again yes it is and when I haggle with the dealer we will be at what I am asking for.
0.8 overall rating
by

Prices Hike On Each Bill!

I was a platinum member with a completely clean driving record. In 2007 they raised my rate from $200 every 6 months to $815. They fixed it and we thought it was a mistake so we stayed. Now in 2013 they did it again. When I spoke to the first person he said rates went up due to the economy. That was interesting since one of the cars went down. The second person told me that Alabama rates were raised, but that he would find me a discount. He instead said my vehicles were some how business vehicles and raised the rate again.
1.0 overall rating
by Anonymous

Rate Increase After Accident

I called customer service and the rep was not friendly. You can effectively replace the rep with a robot because they just repeat the rules. I am a platinum member and one of the benefits is "Small Accident Forgiveness". I thought an accident which cost $550 is a small accident. I asked the rep about the limit of "Small Accident". She said it is $750. Then I asked why my premium was increased as it cost just $550, she asked me to hold on a minute. After 3 minutes she came back and said the limit was $500. I tried to argue with her and all she repeated was 'this cost x points' and 'that cost y points'. I too know number system. This act by Progressive cost 3 points and my rating dropped from a 4 to a 1.
1.0 overall rating
by Kristy

Early Cancellation Fees

I purchased a motorcycle policy with Progressive in May. I paid in full, including an additional amount when I moved - $168 in total. I received a quote in November, from my auto insurance provider, that was $75 less per year. Of course I took that, but upon cancelling my Progressive policy, I was hit with a $30 early cancellation fee. So, my refund of $80, dropped to $50.
1.0 overall rating
by Anonymous

Insuring Those Who don't Drive

I have two grandsons. One drives and has his own policy with Progressive. He uses the same agent as I do. My other grandson has never driven a car. They sent me a bill for the two grandkids that was over $700. I went to the agent and tried to explain that one of my grandsons already had his own policy with Progressive and that the other didn't drive. She called the company and told them the situation. They took the one grandson off, but said that I still owed them $264 for the one who doesn't drive.
1.8 overall rating
by Anonymous

Called A Liar

I just got into an accident. It was the other guy's fault. My insurance company called me a liar! didn't even fight for me because they didn't want to go to court. I had a witness and they discredited my witness because my witness couldn't remember the color of the police uniform. My claim adjuster was unprofessional and rude and called me liar even when I has a witness. I am disgusted and appalled by the way I was treated.
1.8 overall rating
by

No Loyalty To Long Time Customers

I've been with Progressvie since 1997. I hav never had a ticket. I got a bullshit citation last year (non-moving violation) and Progressive increased my premium by nearly $200 every 6 months. I called customer service, spoke to supervisors and no one cared.
1.8 overall rating
by Anonymous

Left On The Side Of The Road

We had a double blowout on the way home from vacation. I was told before we left that we were covered completely and not to worry about anything. I called Progressive and was transferred to the roadside service department. The rep said "I can't even pull up a policy for you". She wanted to know every detail about our RV and us and took our cell phone #. and home #s and said "I will call you right back". To this day we have not heard from her.
1.0 overall rating
by Jennifer

Paid A Stranger, But Not Their Customer

Last spring a girl hit me in the parking lot. I called Progressive and called the police nothing happened. The police didn't issue a ticket and Progressive told me since there were no witnesses and no ticket, it was a no-fault accident. We would both have to pay for our own damages. Now six months later my insurance has doubled. I called to ask why and they tell me they have paid out on a claim for the girl that hit me! What?? I thought no one was at fault. I am their customer and they didn't pay anything for my damage, but someone who isn't their customer they paid on?
1.3 overall rating
by Anonymous

Sided Against Customer

To avoid making legitimate payments to its policyholders, Progressive defends in court negligent drivers who have victimized its own customers. When it’s time for them to pay your valid claim, they will defend the other side in court to avoid payment.
1.0 overall rating
by Anonymous

Expensive For No Reason

I have been a customer of Progressive's for 3 years now. I have always paid my 6 month premiums in full in advance. In 3 years I have never submitted a claim or had any accidents. I have 1 speeding ticket for 5mph over from 2 years ago. I've come to find out I am paying an extra $187/per 6mo for said violation! Having said that, my premium just went up by almost 17%.
1.3 overall rating
by Anonymous

Sided Against Own Customer

After paying for 15 years, I have an accident that was not my fault (with witness corroboration) but Progressive refused to go to court and instead, settled it as an at-fault accident then cancelled my policy!
1.3 overall rating
by Anonymous

Increase Rental Insurance

My surcharge for the bogus number of units increased significantly too with no claims, losses or changes in the policy.
3.5 overall rating
by Anonymous

Great Company

I have had their insurance for five years and never a concern over being taken care of. I have had multiple claims with them with no price increase and everything was fixed within a matter of days. They also covered the rental while it was getting fixed. Claims are super easy to submit.
1.0 overall rating
by Anonymous

Constant Rate Increases

My rates have continuously increased the last 3 years. I have all the discounts: 5+ years with same company/insurance, multi-car, no accidents/tickets last 5+ years, same cars (all old, newest 2001), same driver and usage, have anti-theft on 2 cars, have electronic monthly payment from checking account and paperless billing, etc...The reason given for the last increase was that my credit score had gone done a little.
1.0 overall rating
by W. Davis

50% Refund

I purchased insurance through my agent. I paid for a year in cash and the agent wrote me up with Progressive. After only two months, I sold the motorcycle and canceled the policy. Progressive charged a $30 cancellation fee and returned only 50% of the price a paid for a year. After calling to see if they made a mistake, I dealt with a frustrating phone call trying to get past the computer that did not recognize my policy number.
0.8 overall rating
by Anonymous

Added Wife, Doubled Rates

I have been their customer for years now and decided to add my wife as well. I was told that I would not incur any additional charges when I add my spouse. Today, when I called to do so, the rep says that it is not possible and doubled my premium!! She said, " This is all I can do for you... If you're still interested!!"
1.5 overall rating
by Anonymous

Salvage Scam

The prices seemed reasonable so I went with it! When I got in a accident with my boat, the Progressive Rep told me to take the boat to the repair shop of my choice and they would send an adjuster out to do an assessment. The adjuster called me and told me he could do the assessment in 1 weeks time, 3 weeks later and after numerous phone calls the guy finally comes to assess the damage. The boat repair shop estimated the repair at $7,000, the adjuster didn't even care about the repair estimate, he looked the boat over and claimed it was totaled and told me they would send a salvage company out to pick it up. The boat repair shop owner told me the adjuster was totally off on his estimate and that I should buy the boat back and repair it. When I told Progressive that I was buying the boat back, they gave the run around for 3 days before they finally agreed. It seemed very much like they didn't want me to get my boat back. I wonder if Progessive has a deal with the Salvage company. It just seemed very suspicious that they so easily totaled the boat and then discouraged me from buying it back. It make sense... get salvage boat, fix it up, and resell it for a profit.
1.3 overall rating
by Anonymous

$50 Cancellation Fee

My policy was set to renew on the 13th, but I canceled it on the 1st of the month. 13 days before the policy was to renew. I was told by Progressive that I owed them $1, but that they would waive that. Then they told me they were charging me a $50 cancellation fee.
1.3 overall rating
by I. Searles

Claim Canceled Because They Were Non-Responsive

I hit a sign with my truck and called Progressive. They sent me a tow truck which pick my truck up and ran my company trailer into the sign 3 times incurring damages of $2900. I called Progressive and filed a claim. I was told that next day would get a call from a claims rep. The rep called and sent me an email. When I tried to call back, I got her voice mail. No one called me back for 17 days. When I finally did get a call, I was told they needed ME to go get a estimate and take pictures. The next day got email saying that due to my not responding to what Progressive wanted, the claim would be closed. I called and explained to another claims rep what had happened. I was informed that my rep had closed my claim and left to vacation and wouldn't be able to do my claim till the following Tuesday. Tuesday got a call and was told my claim was sent to Agero Roadside. Roadside called and said they would be back in contact in 1 to 3 days I waited till the third day before calling them back and was told I would be called in 3 hours. I called the Progressive claims rep back and was told she did her part. She would call roadside again. Now I'm just stuck waiting.
3.8 overall rating
by Bush

Best Affordable Insurance

Progressive has been the best insurance that was also affordable that I've used. When I initially signed up with them, the person on the phone gave me the online discount anyway, and built a policy with similar coverage to the one with my old company but much more affordable. The only accident claim I had was fast and painless compared to other companies I used and saw my friends using. Their website is easy to navigate and useful. Over the few years I was with them, I watched my premiums drop while everything else in my life got more expensive. I really appreciated how polite everyone was over the phone. Even when I had to eventually cancel my policy when I got married, they were very friendly and courteous. Also, they allow the option of just pressing "zero" on their phone menu to immediately (and not after several minutes) get a real person on the line--even on weekends.
1.3 overall rating
by Anonymous

Check Your Pricing!

I moved several hundred miles last year and decided to rent a house while we decided where we wanted to live after my relocation. Since we needed to change insurance companies, we went with Progressive for both of our cars and the rental insurance on the house. The first year was OK pricing. I figured the renewal would be better as we built some history with the company. The renewal for the rental insurance arrived and the rate went up over 25%. Now we have never had an insurance claim (with them or any other carrier), there are no changes to the policy and we have paid everything on time. In looking at the coverages, they increased the 'surcharge' for the number of units by 191%. I called them and they said "if you were in an apartment, the risk would be less, but since you are in a single family home, the risk is greater." I can understand that, but they don't insure the building, just contents on a rental property. This is a home that is less than 10 years old, 50 feet from a fire hydrant, under 2 miles from a fire station, worth over $300,000, not in a flood plain, low crime area... you get the picture... a great insurance risk.
0.8 overall rating
by Anonymous

Cancelled But Forced To Pay

I had an excluded driver on my policy and they claimed they did not get the paperwork so they bumped my payment up $200/month. When I cancelled the policy due to the change, they billed me for the remaining months I had left on the policy at the $200 extra a month rate! So now they are saying I owe them $600 for insurance that I won't even have!
1.0 overall rating
by Kristen

Ridiculous Cancellation Fee

Aside from horrible customer service, they charge a $50 cancellation fee no matter when you cancel. Ridiculous! Seems to me that if you've been a paying customer for more than a year, you shouldn't pay a penalty for getting a better rate somewhere else.
1.3 overall rating
by Anonymous

Slow Claim Processing

I have been with Progressive for 10 years and have never had to use them until now. My husband was in an accident in which the other party was at fault. Since the day of the accident, he has been contacting Progressive and they claim that they have not been able to contact the other party and have to wait for the report to determine who is at fault.
0.8 overall rating
by Anonymous

Snide Attitude of Customer Service Reps

I was hit by a customer of progressive's. The driver ran a red light and smashed right into my $40,000 car that I love. The issue is this: A CSR at Progressive called me and told me that his customer did all the right things. She admits fault and called them right away. He sounded about 12 and had that smart tone. His take on it was that I should not be concerned that I am out my car, had to go get a rental, being inconvenienced to no end, driving a tiny rental car, my neck hurts, my daughter's chest has a large bruise from her seat belt, AND I SHOULD JUST BE HAPPY THAT THE DRIVER WHO HIT ME FELT BAD AND REPORTED IT RIGHT AWAY!!
0.8 overall rating
by Anonymous

won't Cover Motorcycle Claim

When someone hits you and leaves it sucks! This guy ran in front of my husband and forced him off the road. We can only collect on an uninsured motorist claim - $25,000. My husband had a broken back, a broken leg, 4 broken ribs and lots of road rash. They took us to court to blame gravel on road not the guy in the red 1 ton truck. he hasn't been able to work for 2 years and we're received no compensation from Progressive.
0.8 overall rating
by Monica

Increase My Costs By $1400

Progressive increased by insurance by $1,400 the second year claiming it increased due to tornadoes.
0.8 overall rating
by Anonymous

You won't Receive Multiple Company Quotes

Progressive advertises they will give you multiple company quotes. I am one of three people who only received a quote from their company and we each received the same reason "no other companies submitted quotes". All three of us have excellent driving records, no claims for the last five years or more and wanted homeowners also, so It's hard to believe no other company looked at the info submitted.
1.0 overall rating
by Anonymous

No Help At All!

My car was hit and totaled while sitting in front of my house. Progressive at first didn't want to tow it to a tow yard and then they didn't offer me much for it. I've only had my car for 9 months and it had no previous damage to it at all. They did however get me a rental for 3 days, but I clearly have the highest package they have and 30 days for a rental. When I told them about this, they told me it was nothing they could do. So now I have to return the rental and I'm left without a car because I wasn't done paying for the car and the money that they want to give me for it is not enough to pay the car off.
0.8 overall rating
by Anonymous

Cancellation Fee

Progressive charge $50 when you cancel your policy for whatever reason.
1.3 overall rating
by E. Palalcios

Conflicting Results

About two months ago we had lots of rain. I drove down a street that had a water flood and car just turn off and did not start. I called Progressive roadside asst and got a tow. I was told that they would take it to Miami Lakes Auto Mall. The tech told me that it was not the starter, that my engine was lockup and it had water inside... as did my transmission. I called Progressive to put a claim in and when talked to them I told them to take it to a difference service department. It was 4 days before an adjuster looked at my car. He told us to flush the transmission out and to check the engine. when we turned on the engine, the car made a tapping noise. The adjuster said it was going be total loss. After 2 hours, I got a call letting me know that a different adjuster was going to look at my car. The next day that adjuster told me that the claim will not be covered.
0.8 overall rating
by Anonymous

Paid In Full And Now Paying More

I paid my premium full for the whole year, yet they continue asking for money!
1.0 overall rating
by Isaac

Charging Me Extra Every Month

Progressive is charging me extra monthly. I was in a auto accident, a bad one. The driver who blew the stop sign and did not have insurance has made my life hell. Since my insurance had to do a underwriters policy, Progressive feels it is OK to charge me extra monthly. Then Progressive contacts me to tell that they think I am getting discounts that I do not deserve, I am going to have to pay more.
0.8 overall rating
by Anonymous

Difficult To Work With

My 2003 Trailblazer was stolen then set on fire. It took them well over 90 days to reach a decisions after they spoke to my job asked for bank statements and w-2. They tried find every reason not to pay.
1.8 overall rating
by Anonymous

Great Service

Although I have canceled my policy due to a 12.5% rate increase, I have to applaud Progressive for their excellent customer service! When I called to cancel, everyone I spoke with was super friendly and understanding. They did not use any pressure or sales tactics to get me to stay on with their company. They were very professional and easy to understand. I haven't had to call them for any other reason because everything was handled by email or internet (payments, renewals). My two year experience was painless and I would have stayed if it hadn't been less expensive to combine policies with my husband.
0.8 overall rating
by P. Singh

Very Bad Services

For tow service, I had to wail 3 hours in dark and cold while it snowed.
1.3 overall rating
by J. Arce

Denied Small Claim

After being a loyal Progressive customer for almost 3 years, I had a car accident on my way to clock out from work and Progressive declined the claim. After me giving them around $1,700 in a period of 3 years Progressive couldn't even fix a broken headlight on the other car.
0.8 overall rating
by Mike G.

Poor Claims Process Practices

The person at fault in the accident had Progressive. They wanted to total my Bronco before they even looked at it. They were rude. They didn't give me what I still owed on my loan because they knew I had gap insurance.
1.0 overall rating
by Diane

Cancelled On But Not Informed

I found out we were not renewed after I tried to file a claim when my son hit a concrete block on the Interstate. My premiums were taken out automatic each month. When I report the claim we found that we were cancelled 12 days ago. we never received the letter that they mailed us informing us of the cancellation. The customer service representative advised us to go into our account and we could see a copy of the letter that was sent to us. Surprise, it was not there only our renewal from June. They do not care about their customer and they will cancel you when you.
0.8 overall rating
by Karen

Raised Rates After A Ticket

We have been customers since 2000. Recently, my husband a photo ticket. Progressive raised our insurance rate by $30. Before this we never filed one claim or had one other ticket. When we called we were told "this is the way it works".
0.8 overall rating
by Anonymous

Canceled For Not Having Enough Money In The Bank

When Progressive tried to take the money 4 days later than they normally do for auto-pay, there was not enough. They cancelled the policy immediately, even though it had taken them 4 days to get the money.
0.8 overall rating
by Anonymous

Slow to Deny

The claims dept is slow. There are loopholes in coverage. They found every excuse to deny coverage when proof of damage was proven.
1.0 overall rating
by Anonymous

Growing Rates

Progressive was great price first year then they just keep going up and up with no claims. They fee you to death if you don't pay in full for the year also.
0.8 overall rating
by Anonymous

Rising Rates

When it is time to renew your policy, they will come with all sorts claims, each of which increases your premium twice as much as your normal monthly payments. And as if that is not enough, the customer service representatives are negative and don't care.
3.0 overall rating
by Anonymous

Very Happy

The rates are slowly rising, but I'm sure that is true of most insurance these days. Two years ago we filed a claim for approx $7,000 worth of damages and the work was done quickly. They repaired the car to where you could not tell there was damage. They supplied a nice rental car during repairs. They treated us very well.
1.3 overall rating
by Anonymous

No Help

I was stationary when a woman backed into my car! Her insurance excepted responsibility for the accident. Progressive didn't want to give me the deductible back. It took the women's insurance agent to get me that money back! I still haven't received 3 days car rental payment back. Progressive only paid for 5 days car rental, but it took 8 days to repair my car.
1.3 overall rating
by Olgie

Terrible Customer Service

I just rented a car and had insurance from progressive online. After two months, I returned the car and tried to cancel insurance. They gave me hard time and charged cancellation fee of $50 dollars.
1.0 overall rating
by Anonymous

Slow Claim Processing

After being hit by a truck, it took Progressive 3 months to settle the paperwork and they tried to get me to pay for it. The other guys insurance, they actually took care of it for me. Progressive has taken over a year to answer the hospital back about paying the bill.
1.0 overall rating
by Anonymous

Poor Customer Service

I would have to say that my experience with Progressive since after I paid my first premium is been, " the worst ever". My dealings with the company - the customer service department and the website - have not been pleasant. The agent has been understanding, but restricted by "policy" in how much he can do.
1.0 overall rating
by Anonymous

didn't Tell Me I didn't Have The Coverage I Needed

My bank was never notified that I had coverage through them. I wrecked and totaled my car and was informed that I didn't have collision on vehicle. What insurance company lets one get coverage without collision when there is still a loan on vehicle? Never heard of this before. I have two broken ankles, a herniated disc, and a fractured rib to go along with my totaled car that is still sitting in a tow yard. I am just thankful that I had med pay to cover some of medical costs.
0.8 overall rating
by Yura

Unexpected Increases

I bought my first insurance with them and tried to make it as cheap as possible as I had only just moved to the USA and had limited funds. I opted for monthly payments by direct debit. Progressive decided to increase my premium for the next period without any reason. I was in a really bad financial situation and had to count every cent, so being unaware of the increase in my premium, I had only the amount that I needed for my regular payment in my bank account. my account was overdrawn. When i found out, I called to cancel the policy. They still did put the amount for the next month for collection.
0.8 overall rating
by Tracy

Canceled But Paying

The rate for my policy went up. The policy is for an old car. I have a clean driving record, no points or accidents. I cancelled and went with another company. Two weeks later, they charged my bank account for an insurance premium I "owed" on a cancelled policy! It took several phones calls to them and over 2 hours of my time for there mistake.
0.8 overall rating
by Anonymous

Low Credit Score = Less Desirable

Each and every year my policy went up and up... I never had a claim. Progressive told me that my 725+ credit rating was "less than desirable".
0.8 overall rating
by Anonymous

won't Pay

I was in an accident with one of their insured. Their insured turned left in front of me into my lane and caused a head-on collision. The Progressive driver was cited on scene and had 'contributing factors' of inattentive driving, obscured vision (by parked car), illegal lane change, AND failure to yield. Progressive won't pay.
1.3 overall rating
by Bonny

Slow Claim Processing

This is the first accident that I have had in 57 years of driving. The garage and the insurance company keep sending me in circles. The garage blames the insurance company and the insurance company blames the garage. The other issue that I am concerned about is the fact that only parts approved by the insurance adjuster can be replaced. As long as they are in somewhat of a working order, the insurance company will not replace the part.
0.8 overall rating
by Anonymous

Does Not Pay for Damages

My husband was hit from behind while stopped for a highway flagman. For 13 months Progressive insured the driver that hit us. My husband has not paid by Progressive for his medical expenses, lost wages, or for any truck damages for over 13 months!!! We lost our house as my husband could not work and Progressive would not pay his salary.
0.8 overall rating
by Anonymous

Cancellation Fee

They have lot of hidden fees that they don't tell you while signing up for the insurance policy. Those fees are written in the "Declaration Page" that you don't get until you signup with them. By that time it is too late. They charge you for cancellation of the policy. Their premium is low only when you are initially signing up with them. There after upon renewal they increase the premium and also charge you cancellation fee if you want to cancel.
1.0 overall rating
by Anonymous

They Never Even Looked At My Car

I had Progressive for years with no claims, late payments, or issues. My wife was involved in a crash. She was making a left hand turn on a green arrow, when an undocumented illegal immigrant ran a red light and hit her. The damage was minimal. The Progressive adjuster NEVER came to look at the car. He totaled it over the phone. The blue book value was $2,500. Progressive paid $1,100. The shop's estimate to fix the car was $1800. I asked to pay the difference and was advised that I could not because it had been totaled.
1.3 overall rating
by Anonymous

Canceled On After 10 Years

I have had progressive for many many years. My premiums have never been late as they have always been deducted from my checking account which was great as I didn't really need to worry about my insurance being paid. However, last month I noticed that Progressive didn't debit my account for the amount of my insurance as I do pay on a monthly basis. I called customer service and talked to a very nice rep who informed me that I was canceled because there was a form that was sent to me back in November that I simply never received. Now I have been in customer service all my life, is this appropriate customer service for a customer who has been with you for over 10 years? You simply cancel them with no phone call, no email, no letter, no nothing, REALLY?
0.8 overall rating
by Anonymous

Misleading Discounts and Billing

I just cancelled my Progressive policy having already paid for the entire month (my bill isn't even due for another 2 weeks). And now they're saying that I owe them more money! Plus they will not work with you on how they rate young drivers (on which car). All they want is your money and they really don't work with you on getting the best policy coverage for the price.
3.8 overall rating
by Anonymous

Nothing But Good Things To Say

I have been a Progressive customer for 10 years. I have not found any other insurance company to meet or beat their rates on all of our cars, motorcycle, and home (saved $800/year on this just recently!). I had a claim a couple years ago from a run-in with a deer and Progressive was professional, fast, and efficient. They offered to send me to their repair shop or one of my choosing (I chose a Cadillac dealer that had worked on our cars previously), and there was NO problems. Our claims agent called several times throughout the process to see if we had questions, if the repair was acceptable, etc. It was an easy experience after an awful experience (accident).
1.0 overall rating
by Anonymous

Higher Rates For Singles

I am truly disappointed with Progressive. I first got the insurance when I was legally married, but separated from my now ex-husband. Everything was OK up until it came time to renew my policy. My renewal would have been on July 21, however, my divorce was finalized June 20th. Do you know that on June 21, these clowns increased my monthly rate from $160 to 215???!!! I immediately called them an their explanation was that they give discounts to married couples and charge more for singles. That's a bunch of crap to begin with!! Oh I forgot to mention, I never told them that I was divorced. When I asked the rep about how they got that info, he said that my ex must have contacted them and requested to be taken off the policy. That's a bunch of BS too!!! My ex and I don't communicate not to mention, he was an excluded driver on my policy, and further more, he didn't even know I had Progressive insurance!!! So this means they had to check my records themselves behind my back and seized the opportunity to capitalize on my misfortune.
0.8 overall rating
by CJS

Misrepresentation

Even though my daughter's policy states she has rental car coverage up to $900, the company is now telling her that the damage to her car does not warrant them paying any more. The car repairs are not completed yet, she has not reached the 900 limit, they are blaming it on the shop, the shop is blaming the insurance and my daughter is getting an attorney! They don't care what the policy says.
1.5 overall rating
by Anonymous

Great Until You File A Claim

Rates and coverage were great for four years until I filed my first claim. My vanishing deductible was down to $50. After the claim, my rates (yearly) jumped for $650 to $950! So much for vanishing deductibles. I sold the RV and cancelled the coverage.
1.3 overall rating
by Anonymous

Not Helpful

I have been with Progressive for 7 years. when my car was recently broken into they did nothing to help and in fact just treated me like it was my fault.
0.8 overall rating
by Steve

Poor Parts Replacement

My mint condition 2007 truck with only 36k miles on it was T-boned hard at about 50-60 MPH. I had auto body professionals that work for the same dealer where I got my truck from look at the damage. They said due to where it was hit, the frame needed to be replaced not bent back as Progressive wanted. The head owner told me that he knows from experience that it would eventually become out of alignment. So I begged Progressive to fix it correctly and they refer you to one of their "special" approved auto body places. They refused to spend the 6 grand to fix it correctly. I may end up with a lemon truck that I just bought mint condition 3 weeks ago.
1.0 overall rating
by S. Williams

Disappointed

I will be dropping them after they filled a claim AGAINST me, their OWN customer, on my own policy without my agreeing to the truth of the details and another claim for hail damage that would not be repaired to my standards or the estimate I presented.
0.8 overall rating
by Anonymous

Added A Person To My Policy and Charged Me

Progressive is attempting to steal more than $800 from me - more than my six month premium. My sister-in-law borrowed our car once and was in a fender bender. Her insurance paid for. My Progressive policy allowed me to loan my car to her and promised to cover her as a borrower. Despite not even having to pay the claim in the end, they added my sister to my policy retroactively and charged me $800+ for it. In summary - they didn't pay the claim. They added her against my wishes. They charged me for it. I loaned my car one day and it cost me more than 6 months of insurance.
1.3 overall rating
by Anonymous

Canceled On

After hours and hours on the phone, I'm a hugely dissatisfied customer. And I say customer because I am forced to pay them. I paid an incorrect amount quoted to me by their rep, my policy was cancelled and no one told me. I had a lapse in coverage and no reputable agency will cover my Audi because of the lapse. My coverage was changed incorrectly. I've been billed incorrectly TWICE and had my policy cancelled without notice.
1.0 overall rating
by G. Smith

Snapshot Program Is A Farce

I have tried to get a discount using the Snapshot program & every time I call I get a different story as to why the snapshot didn't work correctly & a new one is on It's way & an ever changing story of what you need to do to get adequate data to Progressive to get a discount. To me this is just a scam to get you to believe that a future discount is coming. They also screwed up my home insurance which is not actually Progressive, they sell it to Homesite...who SUCK!
2.8 overall rating
by Anonymous

Great Service and Response

After totaling my motorcycle I submitted a claim to Progressive. I was laid up at home for months and they sent an adjuster to look at my bike which was in another city. They totaled my bike and then called me with a payout amount. I questioned it and told them that there were lots of custom parts on it. The agent came to my home to get the receipts for the parts and they allowed the maximum for custom parts as prescribed in my policy. Pay out was quick and I felt that I received a very good deal. I'll go back with them.
1.0 overall rating
by Dameon

Hidden Fees

At first, it seemed like a good deal. Their online quote was a little cheaper than anybody else. Unfortunately, it didn't tell us that we had to have a checking account to get that rate. When they found out we didn't have one, and instead paying through a savings account that still did electronic transfers, the rate immediately increased. After a couple of months, the rate increased again, with no explanation, bringing us from the originally quoted price of just over $30 to over $80! When our van broke, we decided to drop the insurance, rather than pay insurance on a non-moving vehicle. They threatened to turn us in to the state for not having insurance so that we would lose our registration!
2.3 overall rating
by David

Great Company

I've been with Progressive since 2006 and have never had an issue. Customer service has been top notch and their road side assistance has never failed. Only thing that aggravated me was the rate hike I got hit with when my credit rating fell.
1.3 overall rating
by Anonymous

Slow

For four years I made all my payments on time and was never late. The one time I get into an accident, and they lag to help me settle my claim quickly.
1.0 overall rating
by Anonymous

Cancellation Fees

I had insurance with Progressive for a couple of years. When I got a quote with GEICO, they would save me $200/year. When I called Progressive to cancel my policy, I was told that there was a cancellation fee! I've changed car insurances before and have never been charged a cancellation fee. They said it was written in the contract I received 2 years prior. I don't know anyone who remembers all the details of a policy contract they read 2 years ago. With the fact that I paid the premiums for a policy and never once filed a claim, it just feels like a last dig for wanting to leave. Even if Progressive eventually does have cheaper rates again, because of the cancellation fees I wouldn't go back.
0.8 overall rating
by Anonymous

Poor Claims Process Practices

My vehicle was hit from behind while I was waiting at a stoplight. The other driver had Progressive insurance. I immediately received three estimates for the damages from local body shops and did not file with my insurance company because my rates would go up even though the accident was not my fault. Progressive insisted I bring my vehicle to one of their local claims offices so they could look at it. I brought in my car and their estimate for repair was over $1,000 less than the average cost of repair according to the three estimates I received. I told Progressive that their estimate is way too low and does not cover the actual damages but they refused to listen and sent me a check for that low estimate.
0.8 overall rating
by Anonymous

Auto-pay Issues

I received a quote over the phone of $220 a month. Progressive took out $406 dollars without so much as a phone call. Then raised my monthly payment to $314 a month.
1.0 overall rating
by Wendy B.

Postponed Payment

My truck was stolen. I have special needs children in my home and not having a vehicle is dangerous due to my son's health. I had full coverage from Progressive. I sent in all of the requested info. When my insurance rental was about to expire, they then wanted proof that tow companies did not have my truck. They think that there is a second key to my car and the person who has it took my truck.
2.8 overall rating
by J. Harris

Great

We have had Progressive since 1982 and although we have never had a claim. Nothing but good experiences.
0.8 overall rating
by Mike

Difficult Negotiation

I was hit by an insured motorist covered by Progressive. They are completely unreasonable, but are well versed in all the laws that supposedly "prove" that they can't negotiate a reasonable settlement. They make up statements such as their appraisal of value is a "real" value and the KBB is only an opinion. Essentially they won't budge off of 25% less than KBB.
0.8 overall rating
by Jennifer

Will Not Pay for Accident

My husband and I were in an accident that was clearly the other driver's fault, a Progressive customer, and because he disagrees with the police reports findings they are denying the claim.
3.8 overall rating
by Anonymous

Great customer service and easy to deal with!!!

One of our cars got totaled by a valet driver who was driving another vehicle and ran a stop sign. The valet's insurance company was taking long to pay our car off so Progressive went ahead and paid our car off and is fighting them to get reimbursed. My accident was not counted against me. My insurance rates did not go up. I have been completely satisfied on how Progressive handled my accident. I could check online for all of the progress, including their reports on the damage to my vehicle and gave me a direct contact to my rep.
3.0 overall rating
by T. Whitney

Make the Switch

One time, another driver who had Progressive car insurance sideswiped my car. Believe it our not, our cars were going fairly slow and the damage was minimal. When I called Progressive Insurance they sent out an adjuster. No big deal - the car was repaired without major incident or cost. Best of all, the car was fixed in less than a week and a half's time. I like Progressive - when I called I got prompt responses and I never dealt with anyone who was rude or snide. When I noticed my rates increasing through my Allstate plan, I decided to switch to another company. I am the type of person that doesn't forget when I have been treated fairly so I went with Progressive Insurance. I am satisfied with the overall level of service Progressive delivers - a really dedicated group of people that know the meaning of customer service.
1.3 overall rating
by Anonymous

Illogical

I recently made changes to my policy when I purchased a new car. Since the changes were made, Progressive is threatening to cancel my insurance because I haven't provided them with a name, date of birth, and other personal information about every individual living at my address. These are roommates that have their own cars and insurance. They do not drive my vehicle!
1.3 overall rating
by Anonymous

Too expensive to fix

It was a snowy day and I was driving home on the highway when a woman cut me off. I spun out and hit the guard rail. There was no mechanical damage done to my car just body damage. I have full coverage. Well I got a quote for $9,000, and they said that they are not getting it fixed because they can total it and save some money. Well my car is worth $17,000 and I owe $22,000. So they're saying that they are going to give me $17,000. I talked to my mechanic and he said the only reason why its being totaled is because they are selling it to an auto auction. So pretty much my beautiful car is being totaled because Progressive is trying to save a penny and is leaving me with a $6,000 car payment on a car I don't have. My insurance agent even said that its not totaled. Its just going to cost too much to fix.
0.8 overall rating
by Anonymous

Denied Claim

I recently discovered damage from a broken skylight on the roof and saw that water had seeped into the ceiling. I called to make the claim. It was 3 days before a claims agent called back. After allegedly taking 2 trip to the RV service center, he can find no evidence of the skylight being broken and claimed the damage was from leaking seals. They of course denied the claim.
1.5 overall rating
by Anonymous

Stressful

A car wreck is stressful enough without dealing with a poor assistance from an insurance company.
2.5 overall rating
by Anonymous

Good and Timely Customer Service

I was hit by a driver with Progressive insurance recently. As soon as I filed the claim, they were very attentive and fast at getting me the information that I needed to know to in order to have repairs done to my car. I just had to show up to get a rental and that was it. No credit cards or anything needed. When my car was ready, they also gave me a paint repair kit if I were to get any little scratches or spots on car. They followed up on my experience with them shortly afterward to see if their customer service was up to par. I would highly recommend Progressive Insurance.
0.8 overall rating
by Anonymous

Poor Customer Service

I was hit by a drunk driver and was found not at fault for the accident and yet my rates rose. I've stuck with Progressive through that accident because I was told that my rates would go back down after I was renewed. I again was hit by a driver. Again it was not my fault and again. I was told by the adjuster that all of the damage cannot be attributed to the accident and that I should take pictures of my vehicle everyday before driving it to prove that there was not prior damage to my insured vehicle. I would much rather pay more for customer service than ever have to go through an ordeal like this again.
0.8 overall rating
by Anonymous

no health insurance

I was recently in an accident and my friend had progressive. There representatives have been completely rude and inconsiderate. I have no health insurance and right now I am having to pay for all of my medical care for my injuries on my own.
0.8 overall rating
by Brent

No Communication

A lady ran over my motorcycle. It was parked. They treated me like a criminal and won't return my calls.
1.5 overall rating
by John L.

Cheap Repairs

My wife skidded on some ice and went under the back of a school bus. I trusted the shop to do the repairs correctly, as I've used this shop a couple times in the past. They had an excellent reputation. The car came back with aftermarket headlights with stickers that proclaim in huge letters, "Made in Taiwan." They don't look right, but even though I called to complain to Progressive and told them this is not acceptable, they still insist I meet them with the car and show them how the parts are different in appearance from the OEM. That's going to be tough to do without OEM parts to compare. Our car was repaired with an aftermarket hood that costs about 40% of the real thing.
3.0 overall rating
by Amanda

Treated me well

Life long customer.
0.8 overall rating
by Anonymous

No Coverage

Progressive would not pay for the damage to my truck after an accident, despite the fact that I had paid all of my premiums.
0.8 overall rating
by Maria

Denied Claim

I had an accident with one of the Progressive's customers. She hit my parked car and was trying to run away, but she was caught by a witness. She then called Progressive and denied being at fault. The company denied my claim.
0.8 overall rating
by Anonymous

High Quote

Hoping to save some money I filled out a form on line to get a quote; everything was fine until the agent told I had had an accident five years ago. I had a fender bender due to an icy road. My rate would have been tripled what I was quoted.
1.3 overall rating
by Anonymous

Always Increasing Fees!

I've been a Progressive customer for almost two years now and it seems that every six months my payments increase. They are expensive and even with no accident history, they increase your fees. They offer no discounts whatsoever!
1.0 overall rating
by Anonymous

Wrong Information Provided

I was at fault in an accident which caused a small ding in a car. I was going to settle matters without filing a claim. The other party agreed. The person I hit went to get an estimate. I thought that it was very high for the damage done. I found another shop for a second opinion and the other person agreed to a second estimate. I also called Progressive to get information and asked if I reported the incident, would I have to follow through with a claim. The rep told me no-- that an adjuster could quote me a price and then I could decide whether or not to file or pay out of pocket. So, I reported it and a claims specialist followed up. He got all the info from me about who was hit, how it happened, etc. I asked specifically again for a claim not to be filed until I have all the details. I was told not to worry about it. Half hour later, the person I hit sends me a text message saying "Thanks. They are even covering a rental and will get the car fixed tomorrow." I called claims line again and talked to the same specialist who told me that, when a claim is filed, it is the party not at fault who gets to decide where to get the car fixed, how the damages get paid, and the rest of the details.
1.3 overall rating
by Anonymous

Slow Claim Processing

We have been with Progressive for 5 years. Another Progressive policy holder ran a stop sign, caused an accident and damaged both vehicles. We reported the claim and were told straight out that it will take them 2 weeks to get a police report (I went online and printed it in a matter of 30 seconds and it says the other party was to blame, as well as the police issued her the tickets) and since we only carry liability insurance, they will be looking for any fault on our part, so they do not have to pay for the damages to our vehicle. Needless to say It's been over 3 weeks since the accident occurred, we still have not heard from Progressive, they do not return our phone calls, and our vehicle is still damaged. We are under Progressive's diamond membership which gives us the best rates and we pay for 6 months insurance at a time to save hundreds of dollars.
1.0 overall rating
by Anonymous

Fees, Fees and More Fees

My monthly rate on the junk truck was $27 and they charged me more in fees than that. There's also a $50 cancellation fee.
1.8 overall rating
by Steve

Slow Claim Processing

When I had an accident my Progressive agent was right there to try and get me to settle the claim. She gave me her estimate of the needed repairs which was half of what the repair shop had for an estimate. She did not want to replace damaged parts, but try to fix them or clean them up. If they were to be replaced, she wanted to replace them with either used or after market parts, not new factory parts. Several times she did not return calls to the shop for over a month. It took almost 1 year to get my motorcycle fixed.
1.0 overall rating
by Anonymous

Poor Customer Service

My son was it by another driver. Progressive insisted that the car was totaled by giving a bogus value for the car, even though we just bought it. I finally gave up and started dealing directly with the insurance company of the other driver (Nationwide). The experience was totally different. The fixed the car and didn't give us any hassles at all. It wasn't even our fault and they still gave us a hard time.
0.8 overall rating
by Anonymous

Poor Claims Process Practices

Once again I received a phone call today in reference to a medical bill that Progressive refuses to pay after I signed a release promising me that they will pay all medical bills. They partially paid for an X-ray and deemed the CT scan "not warranted" after their insurer rear ended me with my two young children in the backseat.
0.8 overall rating
by Anonymous

Poor Customer Service

They are the cheapest at first, but then they turn out to be much more expensive one. If you get into a accident, (even if the OTHER drive was proven at fault) Progressive ALWAYS pays out to them! Can you believe that?! They left us high as dry in the end and they have terrible customer service!
3.0 overall rating
by Bob

It Works

I'm the owner of a class a RV. While on a weekend RV-ing trip, I had a large rock come off the soft side of a cliff allowing the rock/boulder to go under my vehicle, putting a hole in the rear fiberglass cap of the RV and doing damage to a side compartment door. I called Progressive claims and was sent to a local RV dealer to do the repairs. I paid my deductible as my policy listed to the repair shop. Progressive sent me a not-at-fault notice and with in two weeks my RV was totally repaired. At renewal my rates did go up, but only because I raised my coverage with the agent I talked to.
0.8 overall rating
by Anonymous

Not CHEAP

I switch to a different company last month and got a better deal. I also found out that I had been paying too much for lower coverage. I had about 3 week left on my Progressive policy, so I was expecting a refund, but instead they charge me a canceling fee.
0.8 overall rating
by Anonymous

No Coverage

I was in a fender bender with a woman who was insured by Progressive. She admitted fault to my own insurance company, apologized to me countless times, and repeated admitted that she did not see me when she coming out of a fast food drive-through. I called their 800 # and was given the name of a local agent to deal with. At the start, the agent seemed nice enough. I gave my account of the accident. I had one of their adjusters look at the damage on my car. Then suddenly the contact stopped. When I called, I was told that they still had not gotten in contact with the policy holder to get her versions of the accident, nor had they looked at her car. A week goes by, my husband calls on a Wednesday to get a status, still no contact with their insured. Friday morning at 8:30am the local agent calls me, tells me that Progressive has deemed me totally at fault. They are denying any type of compensation, and that they have a video that shows me backing up into her! The agent was very rude, cold, and harsh on the phone call and told me if I had problems, to take it up with my own insurance.
1.0 overall rating
by Anonymous

Rate Increase

I signed up for Progressive Insurance due to the great price that they gave me. The next year, they increased by rate by $200 despite the fact that I had no claims or anything so I still stay with them.
0.8 overall rating
by Anonymous

Poor Claims Process Practices

Another Progressive policy holder caused my son's fender bender and was cited. They would not even call me back. I provided all the information they wanted and even faxed the police report from my house. Even though this was a very small claim, a headlight and other minor damage to my car, and needing to replace a bumper cover on another car, they refused any liability on the part of their insured that was cited for causing the accident.
1.0 overall rating
by Anonymous

No Coverage

I encountered extremely high winds while crossing Canada in my motor home and the rear lower back of my coach blew off. I contacted Progressive and the first thing they tried to do was blame it on whoever serviced it last. When that failed they said it must be manufacturers defect. I have been waiting 3 weeks now and still no answer about any coverage.
3.8 overall rating
by Anonymous

Awesome!

Never have problems, awesome customer service and the one claim I had only took a few days to take care of.... and you can change your due dates if you know you need extra time, will never leave Progressive Insurance!
0.8 overall rating
by Anonymous

Think first

I think many of these reviewers don't understand how insurance works. If no payment was made even after the person admitted fault, consider the fact that person may not actually have insurance coverage such as being an excluded driver or cancelled policy. Injury claims are never paid till treatment is finished and they reviewed using AMA guidelines. A total loss means that it costs more to repair the car than it is worth. Total loss costs always consider salvage/recouping, so estimate around 80% of value then it is a total. Of you owe more on a car than it is worth then get gap insurance to cover what you owe. Progressive follows insurance commissioner standards for allowable parts. The estimates written in the field are just that, initial. They will be supplemented when and if your vehicle ever gets to a shop and more damage is found.
1.8 overall rating
by Anonymous

Poor Repairs

They say that they will restore your car to pre-accident conditions. My truck did not come with junkyard or aftermarket parts when I got it new.
1.3 overall rating
by Anonymous

Inferior Parts

They are very strict on the reasonable price to repair you car. OEM or manufacture certified body shops are out of the question. You can go to your preferred body shop, but you have to pay the difference above that price out of your pocket.
1.0 overall rating
by Anonymous

Denied Claim

We have been faithful customers for years and have never been late on a single payment of our very HEFTY premiums. We filed our first claim and they gave us bogus excuses for not paying. They wouldn't even settle for a percentage. They just flat out denied the claim.
1.8 overall rating
by Anonymous

You Pay For What You Get!

I hit a deer which left major damage to the front of my pick-up. It was a week and a half later and after numerous phone calls before the adjuster contacted me. The truck eventually got fixed, but not until after arguing with the adjuster about using factory refurbished parts. If you are reading these reviews researching quality auto insurance, my advice is to keep researching. You truly pay for what you get!
0.8 overall rating
by Anonymous

Poor Claims Process Practices

I got into an accident in 2005 with another driver and the driver had Progressive Insurance. The other driver wasn't paying attention and ran a stop sign and sideswiped my car. I had to get a rental car because my car was completely totaled in the accident and Progressive refused to pay a dime. All of my out of pocket expenses remained my own and I lost a significant amount of money considering it took them four weeks to process the claim! Representatives don't provide you with very much information at all. They treated me as if the accident was my fault and that I deserved to wait because of it.
0.8 overall rating
by Anonymous

Misleading Quotes

They gave me a cheaper quote, which led me to switch, but after 2 months, they increased my insurance by almost 35% for some vague reasons. Now, I not only have to pay 35% more than the original quote, but I also had to pay the increased price for the first two months. Why didn't they quote me this price in the first place?
2.8 overall rating
by Anonymous

Professional

Seven months ago I was in a wreck. The driver who hit me had a DWI. He also had Progressive insurance. I filed a claim and the claims processes proved smoother than I imagined it would be. Progressive willing reimbursed me for fees associated with the accident. I didn't have to pay for the tow truck service and they also covered my rental car needs. My car was appraised and fairly adjusted and the entire process took a little under two weeks time. Progressive paid for the damages to my car without an issue. The company was professional when I had to deal with them and I tend to remember things like that.
0.8 overall rating
by Rick

Mediocre Service

When I went to visit my parents on the holidays last year, I was driving through the old neighborhood. I stopped at a stop sign that has been at the corner of the road I was on since I was a kid and another driver who wasn't paying attention rear-ended me. My trunk and bumper were destroyed and my back hasn't been right since. The driver had Progressive Insurance and while the company was pretty fair in the assessment of the situation, it took them what seemed like forever to make a determination on the claim. A month passed before Progressive said they would pay for the damages to my car and another three weeks passed before I got any kind of payment from them. Not a fast company when it comes to claims that's for sure. The company is also very non-responsive to phone calls. Even when you leave messages they don't get back to you.
1.8 overall rating
by Anonymous

Inexpensive

When we moved to California we decided to shop around for car insurance. We knew that your location determines how much you actually pay, so we figured we could find a lower rate on car insurance after the move. We got some quotes from various insurance companies and the quotes were often higher than what we were already paying through our existing company. We became a little worried that our moved to California had actually caused an increase in our insurance rates, but then we got a great quote from Progressive Insurance. Progressive insurance gave us the lowest quote of all the quotes we received and the rates they quoted were even lower than what we were paying. We signed up immediately and have been a customer of Progressive's since. We have not gotten any surprise fees or rate increases either. If you are on the lookout for lost cost insurance, you should check into Progressive before you look at any other company.
2.3 overall rating
by Anonymous

Not my company but received great service

I was going about 40MPH through a green light when a driver made an illegal u-turn in front of me. The accident was totally other driver's fault. He had Progressive Insurance. They were helpful, courteous, got me a loaner car, let me get repairs where I wanted, etc. No complaints.
1.5 overall rating
by Anonymous

poor claim service

I had a not at fault claim with Progressive. Someone hit my car while it was parked. Progressive did not want to cover the things that needed to be replaced. They wanted to repair as little as possible, and that is what they did. They have great prices compared to the other carriers but the claim services is awful.
0.8 overall rating
by Matthew

Poor Claims Process Practices

My wife's Mustang was totaled when a Progressive insured driver ran a stop sign and almost killed her. The police report laid all blame on the Progressive insured driver, but they did not believe the police report.
1.5 overall rating
by Anonymous

Poor claims

The worst claims handling I have ever seen. Inferior parts, and not wanting to pay to have the car repaired correctly...
1.5 overall rating
by Anonymous

No Coverage

I was backed into in a parking lot by another vehicle. The damage was fairly significant, so I called Progressive. The claims adjuster came to my house and estimated damage at $625. He said he would deduct my deductible and cut me a check for $125, like I would be impressed. I told him forget it and called the other drivers' agent. They immediately got me a rental car and told me to take the car where I wanted. The damage ended up being almost $1700. The other drivers company took care of me better than my own.
0.8 overall rating
by Anonymous

No Customer Service

I was hit by and Progressive refused to pay for my rental car which I need to get to work. I tried to dispute it, but now they just hang up.
1.3 overall rating
by Brian

Change difficulties

After three with years no claims, I sold a car and had put a newly bought car on the policy. They don't know how to do this or that. My phone calls were not returned.
1.3 overall rating
by Anonymous

Refuse to Cover

My daughter and I were involved in a minor incident in a round-about where another driver almost hit us. My daughter swerved to avoid this other driver and hit the median. Just a popped tire, or so we thought. It turned out that there was major damage inside that we did not find out about right away. Because no one stopped to be a witness, Progressive put my daughter at fault! Claims is incompetent, rude, and doesn't get back to you right away. We had to wait about 3 days from the time we left a message till they got back to us.
1.3 overall rating
by Anonymous

Cheap, But Not Worth It

This company sounds a good deal, but when I had accident they really screwed me up. They have excessive and unreasonable deductions. They deducted $300 for cookies and small stains on my seats made by my kids. They deducted almost $1,500 from the value of my car for no reason.
1.3 overall rating
by Reggie C.

Flooded Engine

My car ended up sucking water into the engine from the air filter. I called Progressive to report the claim. Two days after the car stopped, I tried to start it up many times. I also inspected the car afterward. The air filter was wet and the oil engine seemed like milk and coffee. On the third day, Progressive picked up the car to get it inspect. Almost a month after they called me and told me that there was problem related to flooding. They dropped the car off at my home. I inspected it again and found out that an oil change was done numerous times to clean out all the water from the engine.
3.8 overall rating
by Anonymous

THE BEST

Always a pleasant experience and I've been through quite a few companies.
1.5 overall rating
by Anonymous

Out of Pocket

I recently was hit and the Florida Highway Patrol did not cite anyone for the accident. I got hit and the FHP said if I had a independent witness she would have been cited. Any way, progressive came to look at the truck and wanted to total out my truck and pay me $3400.00. The body shops estimate was $1379.00. They would not give me a choice and I am 1 owner of my truck and it is not for sale! Did some research and found that Progressive will try and buy your mint condition car and resell or part out at their "Professional Body Shop". Well I didn't let them and payed out my pocket to get it fixed.
0.8 overall rating
by Anonymous

After Market Parts

My husband was hit by another driver insured through Progressive. Fortunately through his quick thinking and persistence (signed confession of liability from their client at scene of accident and selecting his OWN body repair shop, not "theirs") we will NOT be in trouble. Progressive wanted to put after market parts on my husband's car (and quite possibly from a junk yard) to repair the damage done by their client. However, through persistence and working directly through our preferred shop, my husband was able to get factory authorized parts for his vehicle at no out of pocket expense to us.
0.8 overall rating
by Terry

More Expensive

I called progressive to try and get a little better rate. Progressive was ~ $500 higher per year on my auto, and ~ $200 higher on my home owners.
0.8 overall rating
by Anonymous

Poor Claims Process Practices

We were the victims in an auto accident. The driver at fault had progressive. They are refusing to pay actual expenses for medical care and lost wages.
1.8 overall rating
by Anonymous

Difficult Website

I have had nothing but problems with them from day one. I decided to enroll myself directly through their website instead of going through an insurance agency because it was cheaper, and when I enrolled myself, I was able to pick out my policy the way that I wanted including a deductible. After a year and a half, I found out that I did NOT have any FULL COVERAGE, which means they didn't have my credit union as a lean holder WHICH MEANS, that my credit union added another couple hundred dollars to an almost paid off loan.
0.8 overall rating
by Anonymous

Slow

I got hit by a lady with Progressive Insurance. It's been 2 weeks now. My car that is still wrecked, no rental car, no NOTHING. All the times I have had phone conversations with them they have all been rude and unconcerned.
1.3 overall rating
by Danielle

No investigation

My car was stolen and my rates just went up with no investigation.
3.8 overall rating
by Natalie S.

Excellent customer support

I switched to Progressive. It was very easy to setup everything online and got a great rate. We were involved in an accident recently and Progressive handled the claim, including repair, rental car etc in a very prompt and hassle-free manner. The customer service reps have great attitude. The wait time on the phone was less than 5 mins every time I called the toll free #.
0.8 overall rating
by Anonymous

Totaled?

I was recently in an accident. I had hit a deer, dented my hood, and broke a headlight. When I made the claim to Progressive, they told me I had totaled my car. I had full coverage on my car because I had a lease on it. My loan company told me I could NOT keep my car because my insurance company told them it was TOTALED! So now I am out of a car and owe both my insurance company money and the loan company money for a car that I can't keep.
1.8 overall rating
by Anonymous

Confused

I changed my deductible from $2,500 to $500. A few days later, my accident totaled my vehicle. Three months later, I am being told they will apply the $2500 deductible because they think it happened before I made the change.
0.8 overall rating
by Anonymous

Poor Claims Process Practices

My mini-van was struck by a semi truck that was backing up on a commercial street. The trucker, a Progressive customer, admitted that he was wrong and was ticketed. Many phone calls later, Progressive informed me that I was at fault for trying to go around the truck. The claims adjuster was rude and insisted he was right. He was not there so I cannot understand how he can make a determination that the accident is my fault.
0.8 overall rating
by Anonymous

Poor coverage and customer service

If you get in an accident, (even if It's not your fault) they will leave you hanging.
1.3 overall rating
by Anonymous

Bait and Switch

We were thrilled with the low rate Progressive quoted us for auto and home. We signed up and 6 months later the premium went way up. Then the following 6 months the price again increased. We had no claims and nothing changed. It seems as if they are betting that for the first 6 months you will be problem free so they can insure you at a low rate but after that their rates skyrocket.
1.8 overall rating
by Anonymous

Low-Ball Total Loss Estimate

Our vehicles were damaged by hail/tornado, so we took them to get estimates on repair damage. progressive low-balled us. So we decided that we needed a second opinion. We came to find out that my car was a total loss!! With full on proof that my car is way over the settlement price I will be fighting them to get the money I deserve!
1.0 overall rating
by Ralph

Rate Increase

I had no claims, but they keep raising my premiums every 6 months for no reason. I had the same insurer when I lived in Kansas for 30 years, but they were not in Florida, so I went with Progressive. I've gotten no tickets, been in no wrecks, but they just keep raising my rate.
3.8 overall rating
by Anonymous

Above and Beyond

I was recently in an accident which was the other drivers fault, and they took care of everything immediately. I had a rental car the next day and never had to deal with the other insurance company. Also, when I was traveling to Canada by car, I called to make sure I was covered. I was, but Canadian law requires a non-resident ID card. I was six hours away from the border while on the phone! The wonderful rep called Kinko's, found a location on my route, put a rush on the ID card request, and within an hour I picked up a faxed copy of the card from a Kinko's off of the interstate. I never had to show the ID card for anything, but I was comforted to know I was covered. I am truly impressed with how the go above and beyond for their costumers. Their prices are great too.
1.8 overall rating
by Anonymous

Difficult Adjuster

Progressive told me that the damage done to my car was hard to prove as being from hitting a deer. I have to go out and find the deer now as he is my witness.
1.5 overall rating
by Anonymous

High Costs For Poor Credit

After all the kids were gone, I was the only one left on the policy. I haveno tickets, no accidents (the kids had a couple of no-fault ones), and they keep raising my rates. I called to ask why and they said it was because of my credit rating? Their on line quote was 30.00 less a month than what I was paying.
1.5 overall rating
by Anonymous

No Loyalty

I switched to a different company as I got a better deal on my two vehicles & Progressive wouldn't match it. I had been with them since the beginning; since I bought my first car. I had about 2 week left on the policy & thus was expecting a refund, but instead they tried to charge me a cancellation fee.
1.5 overall rating
by Todd

Getting Worse

I signed on with progressive about three years ago. The company has always been easy to work with up until a couple of weeks ago. When I had my first accident the company was no longer so easy to work with. I am not responsible for the accident but I am certainly being treated like I am. I have called the company repeatedly to get the claims process underway but suddenly none of the employees know what to do and they hand me off to other employees that are equally clueless. No one seems to know what he or she is doing or what I should be doing to get this claim going. I am truly disgusted with the service I am getting from Progressive as of late and I am considering going to another company. It's a shame because the company's rates are pretty decent - but if I can't get the company to work on my claim the policy is pretty much useless to me.
0.8 overall rating
by Anonymous

Poor Claims Process Practices

I was hit by a progressive driver who, on the police report, has claimed all responsibility, but Progressive claims that the collision was partly my fault! They claim are that even though the driver was turning into a driveway in front of me, the fact that I saw his blinker and he was already on the shoulder of the road about six inches away from me, I should have stopped. I wound up in intensive care for five days hospitalized for another 10 then two months of rehab where I had to learn how to walk again. They are claiming that it was my fault!
1.0 overall rating
by Vanessa

No Communication

My first quote was reasonable, however, the renewal was astronomical. That may have been because they failed to notify me in ANY way that my coverage was due and I had to pay late. Progressive's customer service is non-existent. I asked to be taken OFF paperless so that I would get some sort of notice in the future. What happened? I just got a letter in the mail today from the state. They warned me that my insurance was lacking and my license would soon be suspended.
3.8 overall rating
by Liza

very good

I am very satisfied with everything. My truck got totaled about 2 years ago and they took care of me very quickly. I received my check in about 1 week. They paid for all of my towing fees and storage fees, plus I got the total blue book value for my truck. I was very happy that I did not have to fight with them to take care of my claim quickly.
1.8 overall rating
by Anonymous

No help

Progressive left me and my family without help after an accident where we were rear-ended and the police found the other driver at fault. I could not believe that in this day and age, any company could do what they did to us. They denied all our medical claims and switched company personnel. We had to pay for everything out of pocket including buying a new car.
0.8 overall rating
by Anonymous

Rate Increases

I have a clean driving record, with no accidents... with one exception. I was cited two years ago for failing to stop at a stop sign, a $70 ticket. When Progressive found out, they jacked up my rates by $25 extra per month.
1.8 overall rating
by Anonymous

Poor Customer Service

Someone crashed into my car and the other person was at fault. The other person's insurance was actually nicer to deal with and agreed to pay for all the damages. Progressive actually made me feel like it was my fault, treated me like crap, refused to fix what was damaged, and also blamed the dealership were I bought my car for a piece that was put on wrong.

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