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Progressive

Progressive Background
Progressive is the third largest auto insurance provider in the United States , having a total consumer base of 12 million customers. Progressive is headquartered in the Mayfield Village, Ohio. Progressive offers a large number of services and enjoy attractive rates, along with superior customer services that is both online as well as in person. Progressive shall offer you a wide variety of choices on how you should buy or shop for the auto insurance.

Progressive Ratings

  • 2.3
    coverage
  • 2.1
    cost
  • 1.7
    service
  • 1.4
    claims
  • 1.9
    overall rating

Based on 170 review – 1 is lowest, 5 is highest

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There are many subsidiaries of Progressive that are known to be providing many kinds of personal automobile insurance, as well as property casualty insurance, and also about the other related services in the United States. There are three kinds of segments in which the operations are carried out, and are categorized as Personal Lines, Commercial Auto and Other Indemnity. Insurance Policies for the private passenger automobiles are written by the personal lines segment, while recreational vehicles through the independent agency channel or a direct channel. The commercial auto segment looks after the primary liability of the vehicles and also about the physical damage that can be caused to the vehicles that are usually owned by the small vehicles through the many independent agency channels. The other segment that is associated with indemnity is known to be providing a kind of professional liability insurance to the different communities’ banks, principally directors and also officers. There are many other insurance related services that are also provided by these people, thereby adjusting claims in around 25 states for the Commercial Auto Insurance Procedures.

Progressive History
Progressive, with a total base of 12 million customers, is the third largest Auto Insurance Company in the United States. Progressive was formed on March 10, 1937 by Joseph Lewis and Jack Green, with the purpose of providing the vehicle owners, adequate security and protection. Progressive was always popular among the customers, as they provided options that appealed a lot to them, with many easy payment options. In this type of insurance the customers were provided an easy option scheme, through which they can pay their premiums, in many affordable installments. The main aim of the company in providing this kind of installments is to make it easy for the average people to protect one of their most precious investments, their vehicles. Progressive witnessed a steady growth in the next few decades, and was a witness to many new changes in the company. There were new offices of the company in downtown Cleveland, Ohio . The year 1955 saw the death of Joe Lewis, and the company had a new CEO in Jack Green. It was in these years only that Peter Lewis, the son of Joe Lewis, brought new ideas for the overall development of the company, so that the company is in a position to withstand all its competitors. Progressive Casualty Company was formed in the year 1956, with the aim of writing auto insurance for the high risk drivers. Progressive was formed in the 1960s, as a part of the expansion of the company. The 1970s also witnessed many changes with Progressive Insurance becoming a public company. The headquarters of Progressive was also shifted to Mayfield Village , Ohio . In the next few years there was major growth observed in the company, and it soon surpassed $1 billion in the form of premiums. This was a major development in the history of the company and the company also had its stocks listed in New York Stock Exchange Progressive (NYSE.PGR). The fact that differentiates Progressive from the other Insurance companies is that, it never did business by the way other insurance companies did. It introduced a new standard for the different auto insurance products, and was able to introduce a new response claims service, that was available for rendering services and supports to all the customers, 24 hours a day and 7 days a week.

Progressive soon became the largest seller of auto insurance, in the year 1992, and a year later the company decided to shift its focus from the non standardized insurance. It started offering different kinds of its products to all the drivers, and soon the company surpassed $2 billions in terms of premiums. In the next few years cutting-edge auto insurance rate comparison shopping service was implemented. This was a very big relief for all the customers, as now they will no longer have to spend hours calling at different rates to know about the auto insurance rates. Once a customer makes a call at Progressive, he receives a quote and also comparison rates of at least three competitors. All queries of the customers are solved and once the customer is satisfied, he can buy the policy directly over the phone or even locally through an agent. In the same year of 1994, Progressive took a major step, by making a reduction in the human trauma that is caused by accidents. This was achieved, when Progressive introduced the Immediate Response Vehicle (IRV), which was a special kind of vehicle that was able to carry trained claims professionals, to the different areas, wherever the customer required them. It was in the year 2003, that the company launched a new level of claim service, and became the first insurance company in the industry, that took responsibility of managing all the vehicle repairs, and providing all the services to the customers, so that they can get their car fixed after a loss. Progressive is not only able to provide convenience but also helps in providing a peace of mind

There are many ways, in which you can contact the Progressive. The Company has its own website, progressive.com that was launched in the year 1995, and it is one of the few insurance companies that had its presence felt in the Web. Just a year after the launch of the website, the customers were able to download different kinds of comparison rates online, and with the beginning of the year 1997, there were many real time online sales taking place. The site of Progressive is quite popular and is visited by more than a million visitors every month. If you desire to buy Auto Insurance by just sitting at home, you just need to visit progressive.com. In case you are not comfortable with their site, you can also find the independent agents and brokers of the company. The main aim of the company has always been to look after the needs of the customers and to provide them with maximum satisfaction. Keeping this fact in mind, Progressive launched Personal Progressive, which is an online policy management system. The chief feature of this system is that the customer can change coverage’s as well as make payments in the policy, whenever they desire.

Progressive has always desired to keep a step ahead of competition, by offering the products you want and also when you want. This philosophy of Progressive has helped it to become the largest Auto Insurance Company of the country.

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Progressive

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No Help At All!

Feb 09, 2012 by Anonymous
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My car was hit and totaled while sitting in front of my house. Progressive at first didn't want to tow it to a tow yard and then they didn't offer me much for it. I've only had my car for 9 months and it had no previous damage to it at all. They did however get me a rental for 3 days, but I clearly have the highest package they have and 30 days for a rental. When I told them about this, they told me it was nothing they could do. So now I have to return the rental and I'm left without a car because I wasn't done paying for the car and the money that they want to give me for it is not enough to pay the car off.


Cancellation Fee

Feb 02, 2012 by Anonymous
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Progressive charge $50 when you cancel your policy for whatever reason.


Conflicting Results

Jan 28, 2012 by Anonymous
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About two months ago we had lots of rain. I drove down a street that had a water flood and car just turn off and did not start. I called Progressive roadside asst and got a tow. I was told that they would take it to Miami Lakes Auto Mall. The tech told me that it was not the starter, that my engine was lockup and it had water inside... as did my transmission. I called Progressive to put a claim in and when talked to them I told them to take it to a difference service department. It was 4 days before an adjuster looked at my car. He told us to flush the transmission out and to check the engine. when we turned on the engine, the car made a tapping noise. The adjuster said it was going be total loss. After 2 hours, I got a call letting me know that a different adjuster was going to look at my car. The next day that adjuster told me that the claim will not be covered.


Paid In Full And Now Paying More

Jan 27, 2012 by Anonymous
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I paid my premium full for the whole year, yet they continue asking for money!


Charging Me Extra Every Month

Jan 19, 2012 by Anonymous
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Progressive is charging me extra monthly. I was in a auto accident, a bad one. The driver who blew the stop sign and did not have insurance has made my life hell. Since my insurance had to do a underwriters policy, Progressive feels it is OK to charge me extra monthly. Then Progressive contacts me to tell that they think I am getting discounts that I do not deserve, I am going to have to pay more.


Difficult To Work With

Jan 17, 2012 by Anonymous
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My 2003 Trailblazer was stolen then set on fire. It took them well over 90 days to reach a decisions after they spoke to my job asked for bank statements and w-2. They tried find every reason not to pay.


Great Service

Jan 13, 2012 by Anonymous
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Although I have canceled my policy due to a 12.5% rate increase, I have to applaud Progressive for their excellent customer service! When I called to cancel, everyone I spoke with was super friendly and understanding. They did not use any pressure or sales tactics to get me to stay on with their company. They were very professional and easy to understand. I haven't had to call them for any other reason because everything was handled by email or internet (payments, renewals). My two year experience was painless and I would have stayed if it hadn't been less expensive to combine policies with my husband.


Very Bad Services

Jan 12, 2012 by Anonymous
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For tow service, I had to wail 3 hours in dark and cold while it snowed.


Denied Small Claim

Jan 11, 2012 by Anonymous
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After being a loyal Progressive customer for almost 3 years, I had a car accident on my way to clock out from work and Progressive declined the claim. After me giving them around $1,700 in a period of 3 years Progressive couldn't even fix a broken headlight on the other car.


Poor Claims Process Practices

Dec 28, 2011 by Anonymous
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The person at fault in the accident had Progressive. They wanted to total my Bronco before they even looked at it. They were rude. They didn't give me what I still owed on my loan because they knew I had gap insurance.


Insurance USA , USA 4.1 127.0 170 170 Awful company. If there is ever a claim you will be stressed. I have had a home insurance claim and a car insurance claim and I was treated as if I had done something to cause the