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Progressive

Progressive Background
Progressive is the third largest auto insurance provider in the United States , having a total consumer base of 12 million customers. Progressive is headquartered in the Mayfield Village, Ohio. Progressive offers a large number of services and enjoy attractive rates, along with superior customer services that is both online as well as in person. Progressive shall offer you a wide variety of choices on how you should buy or shop for the auto insurance.

Progressive Ratings

  • 2.3
    coverage
  • 2.1
    cost
  • 1.7
    service
  • 1.4
    claims
  • 1.9
    overall rating

Based on 170 review – 1 is lowest, 5 is highest

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There are many subsidiaries of Progressive that are known to be providing many kinds of personal automobile insurance, as well as property casualty insurance, and also about the other related services in the United States. There are three kinds of segments in which the operations are carried out, and are categorized as Personal Lines, Commercial Auto and Other Indemnity. Insurance Policies for the private passenger automobiles are written by the personal lines segment, while recreational vehicles through the independent agency channel or a direct channel. The commercial auto segment looks after the primary liability of the vehicles and also about the physical damage that can be caused to the vehicles that are usually owned by the small vehicles through the many independent agency channels. The other segment that is associated with indemnity is known to be providing a kind of professional liability insurance to the different communities’ banks, principally directors and also officers. There are many other insurance related services that are also provided by these people, thereby adjusting claims in around 25 states for the Commercial Auto Insurance Procedures.

Progressive History
Progressive, with a total base of 12 million customers, is the third largest Auto Insurance Company in the United States. Progressive was formed on March 10, 1937 by Joseph Lewis and Jack Green, with the purpose of providing the vehicle owners, adequate security and protection. Progressive was always popular among the customers, as they provided options that appealed a lot to them, with many easy payment options. In this type of insurance the customers were provided an easy option scheme, through which they can pay their premiums, in many affordable installments. The main aim of the company in providing this kind of installments is to make it easy for the average people to protect one of their most precious investments, their vehicles. Progressive witnessed a steady growth in the next few decades, and was a witness to many new changes in the company. There were new offices of the company in downtown Cleveland, Ohio . The year 1955 saw the death of Joe Lewis, and the company had a new CEO in Jack Green. It was in these years only that Peter Lewis, the son of Joe Lewis, brought new ideas for the overall development of the company, so that the company is in a position to withstand all its competitors. Progressive Casualty Company was formed in the year 1956, with the aim of writing auto insurance for the high risk drivers. Progressive was formed in the 1960s, as a part of the expansion of the company. The 1970s also witnessed many changes with Progressive Insurance becoming a public company. The headquarters of Progressive was also shifted to Mayfield Village , Ohio . In the next few years there was major growth observed in the company, and it soon surpassed $1 billion in the form of premiums. This was a major development in the history of the company and the company also had its stocks listed in New York Stock Exchange Progressive (NYSE.PGR). The fact that differentiates Progressive from the other Insurance companies is that, it never did business by the way other insurance companies did. It introduced a new standard for the different auto insurance products, and was able to introduce a new response claims service, that was available for rendering services and supports to all the customers, 24 hours a day and 7 days a week.

Progressive soon became the largest seller of auto insurance, in the year 1992, and a year later the company decided to shift its focus from the non standardized insurance. It started offering different kinds of its products to all the drivers, and soon the company surpassed $2 billions in terms of premiums. In the next few years cutting-edge auto insurance rate comparison shopping service was implemented. This was a very big relief for all the customers, as now they will no longer have to spend hours calling at different rates to know about the auto insurance rates. Once a customer makes a call at Progressive, he receives a quote and also comparison rates of at least three competitors. All queries of the customers are solved and once the customer is satisfied, he can buy the policy directly over the phone or even locally through an agent. In the same year of 1994, Progressive took a major step, by making a reduction in the human trauma that is caused by accidents. This was achieved, when Progressive introduced the Immediate Response Vehicle (IRV), which was a special kind of vehicle that was able to carry trained claims professionals, to the different areas, wherever the customer required them. It was in the year 2003, that the company launched a new level of claim service, and became the first insurance company in the industry, that took responsibility of managing all the vehicle repairs, and providing all the services to the customers, so that they can get their car fixed after a loss. Progressive is not only able to provide convenience but also helps in providing a peace of mind

There are many ways, in which you can contact the Progressive. The Company has its own website, progressive.com that was launched in the year 1995, and it is one of the few insurance companies that had its presence felt in the Web. Just a year after the launch of the website, the customers were able to download different kinds of comparison rates online, and with the beginning of the year 1997, there were many real time online sales taking place. The site of Progressive is quite popular and is visited by more than a million visitors every month. If you desire to buy Auto Insurance by just sitting at home, you just need to visit progressive.com. In case you are not comfortable with their site, you can also find the independent agents and brokers of the company. The main aim of the company has always been to look after the needs of the customers and to provide them with maximum satisfaction. Keeping this fact in mind, Progressive launched Personal Progressive, which is an online policy management system. The chief feature of this system is that the customer can change coverage’s as well as make payments in the policy, whenever they desire.

Progressive has always desired to keep a step ahead of competition, by offering the products you want and also when you want. This philosophy of Progressive has helped it to become the largest Auto Insurance Company of the country.

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Progressive

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Difficult Adjuster

 by Anonymous
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Progressive told me that the damage done to my car was hard to prove as being from hitting a deer. I have to go out and find the deer now as he is my witness.


High Costs For Poor Credit

 by Anonymous
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After all the kids were gone, I was the only one left on the policy. I haveno tickets, no accidents (the kids had a couple of no-fault ones), and they keep raising my rates. I called to ask why and they said it was because of my credit rating? Their on line quote was 30.00 less a month than what I was paying.


No Loyalty

 by Anonymous
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I switched to a different company as I got a better deal on my two vehicles & Progressive wouldn't match it. I had been with them since the beginning; since I bought my first car. I had about 2 week left on the policy & thus was expecting a refund, but instead they tried to charge me a cancellation fee.


Getting Worse

 by Anonymous
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I signed on with progressive about three years ago. The company has always been easy to work with up until a couple of weeks ago. When I had my first accident the company was no longer so easy to work with. I am not responsible for the accident but I am certainly being treated like I am. I have called the company repeatedly to get the claims process underway but suddenly none of the employees know what to do and they hand me off to other employees that are equally clueless. No one seems to know what he or she is doing or what I should be doing to get this claim going. I am truly disgusted with the service I am getting from Progressive as of late and I am considering going to another company. It's a shame because the company's rates are pretty decent - but if I can't get the company to work on my claim the policy is pretty much useless to me.


Poor Claims Process Practices

 by Anonymous
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I was hit by a progressive driver who, on the police report, has claimed all responsibility, but Progressive claims that the collision was partly my fault! They claim are that even though the driver was turning into a driveway in front of me, the fact that I saw his blinker and he was already on the shoulder of the road about six inches away from me, I should have stopped. I wound up in intensive care for five days hospitalized for another 10 then two months of rehab where I had to learn how to walk again. They are claiming that it was my fault!


No Communication

 by Anonymous
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My first quote was reasonable, however, the renewal was astronomical. That may have been because they failed to notify me in ANY way that my coverage was due and I had to pay late. Progressive's customer service is non-existent. I asked to be taken OFF paperless so that I would get some sort of notice in the future. What happened? I just got a letter in the mail today from the state. They warned me that my insurance was lacking and my license would soon be suspended.


very good

 by Anonymous
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I am very satisfied with everything. My truck got totaled about 2 years ago and they took care of me very quickly. I received my check in about 1 week. They paid for all of my towing fees and storage fees, plus I got the total blue book value for my truck. I was very happy that I did not have to fight with them to take care of my claim quickly.


No help

 by Anonymous
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Progressive left me and my family without help after an accident where we were rear-ended and the police found the other driver at fault. I could not believe that in this day and age, any company could do what they did to us. They denied all our medical claims and switched company personnel. We had to pay for everything out of pocket including buying a new car.


Rate Increases

 by Anonymous
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I have a clean driving record, with no accidents... with one exception. I was cited two years ago for failing to stop at a stop sign, a $70 ticket. When Progressive found out, they jacked up my rates by $25 extra per month.


Poor Customer Service

 by Anonymous
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Someone crashed into my car and the other person was at fault. The other person's insurance was actually nicer to deal with and agreed to pay for all the damages. Progressive actually made me feel like it was my fault, treated me like crap, refused to fix what was damaged, and also blamed the dealership were I bought my car for a piece that was put on wrong.


Insurance USA , USA 4.1 127.0 170 170 Awful company. If there is ever a claim you will be stressed. I have had a home insurance claim and a car insurance claim and I was treated as if I had done something to cause the
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