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Progressive

Progressive Background
Progressive is the third largest auto insurance provider in the United States , having a total consumer base of 12 million customers. Progressive is headquartered in the Mayfield Village, Ohio. Progressive offers a large number of services and enjoy attractive rates, along with superior customer services that is both online as well as in person. Progressive shall offer you a wide variety of choices on how you should buy or shop for the auto insurance.

Progressive Ratings

  • 2.3
    coverage
  • 2.1
    cost
  • 1.7
    service
  • 1.4
    claims
  • 1.9
    overall rating

Based on 170 review – 1 is lowest, 5 is highest

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There are many subsidiaries of Progressive that are known to be providing many kinds of personal automobile insurance, as well as property casualty insurance, and also about the other related services in the United States. There are three kinds of segments in which the operations are carried out, and are categorized as Personal Lines, Commercial Auto and Other Indemnity. Insurance Policies for the private passenger automobiles are written by the personal lines segment, while recreational vehicles through the independent agency channel or a direct channel. The commercial auto segment looks after the primary liability of the vehicles and also about the physical damage that can be caused to the vehicles that are usually owned by the small vehicles through the many independent agency channels. The other segment that is associated with indemnity is known to be providing a kind of professional liability insurance to the different communities’ banks, principally directors and also officers. There are many other insurance related services that are also provided by these people, thereby adjusting claims in around 25 states for the Commercial Auto Insurance Procedures.

Progressive History
Progressive, with a total base of 12 million customers, is the third largest Auto Insurance Company in the United States. Progressive was formed on March 10, 1937 by Joseph Lewis and Jack Green, with the purpose of providing the vehicle owners, adequate security and protection. Progressive was always popular among the customers, as they provided options that appealed a lot to them, with many easy payment options. In this type of insurance the customers were provided an easy option scheme, through which they can pay their premiums, in many affordable installments. The main aim of the company in providing this kind of installments is to make it easy for the average people to protect one of their most precious investments, their vehicles. Progressive witnessed a steady growth in the next few decades, and was a witness to many new changes in the company. There were new offices of the company in downtown Cleveland, Ohio . The year 1955 saw the death of Joe Lewis, and the company had a new CEO in Jack Green. It was in these years only that Peter Lewis, the son of Joe Lewis, brought new ideas for the overall development of the company, so that the company is in a position to withstand all its competitors. Progressive Casualty Company was formed in the year 1956, with the aim of writing auto insurance for the high risk drivers. Progressive was formed in the 1960s, as a part of the expansion of the company. The 1970s also witnessed many changes with Progressive Insurance becoming a public company. The headquarters of Progressive was also shifted to Mayfield Village , Ohio . In the next few years there was major growth observed in the company, and it soon surpassed $1 billion in the form of premiums. This was a major development in the history of the company and the company also had its stocks listed in New York Stock Exchange Progressive (NYSE.PGR). The fact that differentiates Progressive from the other Insurance companies is that, it never did business by the way other insurance companies did. It introduced a new standard for the different auto insurance products, and was able to introduce a new response claims service, that was available for rendering services and supports to all the customers, 24 hours a day and 7 days a week.

Progressive soon became the largest seller of auto insurance, in the year 1992, and a year later the company decided to shift its focus from the non standardized insurance. It started offering different kinds of its products to all the drivers, and soon the company surpassed $2 billions in terms of premiums. In the next few years cutting-edge auto insurance rate comparison shopping service was implemented. This was a very big relief for all the customers, as now they will no longer have to spend hours calling at different rates to know about the auto insurance rates. Once a customer makes a call at Progressive, he receives a quote and also comparison rates of at least three competitors. All queries of the customers are solved and once the customer is satisfied, he can buy the policy directly over the phone or even locally through an agent. In the same year of 1994, Progressive took a major step, by making a reduction in the human trauma that is caused by accidents. This was achieved, when Progressive introduced the Immediate Response Vehicle (IRV), which was a special kind of vehicle that was able to carry trained claims professionals, to the different areas, wherever the customer required them. It was in the year 2003, that the company launched a new level of claim service, and became the first insurance company in the industry, that took responsibility of managing all the vehicle repairs, and providing all the services to the customers, so that they can get their car fixed after a loss. Progressive is not only able to provide convenience but also helps in providing a peace of mind

There are many ways, in which you can contact the Progressive. The Company has its own website, progressive.com that was launched in the year 1995, and it is one of the few insurance companies that had its presence felt in the Web. Just a year after the launch of the website, the customers were able to download different kinds of comparison rates online, and with the beginning of the year 1997, there were many real time online sales taking place. The site of Progressive is quite popular and is visited by more than a million visitors every month. If you desire to buy Auto Insurance by just sitting at home, you just need to visit progressive.com. In case you are not comfortable with their site, you can also find the independent agents and brokers of the company. The main aim of the company has always been to look after the needs of the customers and to provide them with maximum satisfaction. Keeping this fact in mind, Progressive launched Personal Progressive, which is an online policy management system. The chief feature of this system is that the customer can change coverage’s as well as make payments in the policy, whenever they desire.

Progressive has always desired to keep a step ahead of competition, by offering the products you want and also when you want. This philosophy of Progressive has helped it to become the largest Auto Insurance Company of the country.

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Progressive

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No investigation

 by Anonymous
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My car was stolen and my rates just went up with no investigation.


Excellent customer support

 by Anonymous
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I switched to Progressive. It was very easy to setup everything online and got a great rate. We were involved in an accident recently and Progressive handled the claim, including repair, rental car etc in a very prompt and hassle-free manner. The customer service reps have great attitude. The wait time on the phone was less than 5 mins every time I called the toll free #.


Totaled?

 by Anonymous
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I was recently in an accident. I had hit a deer, dented my hood, and broke a headlight. When I made the claim to Progressive, they told me I had totaled my car. I had full coverage on my car because I had a lease on it. My loan company told me I could NOT keep my car because my insurance company told them it was TOTALED! So now I am out of a car and owe both my insurance company money and the loan company money for a car that I can't keep.


Confused

 by Anonymous
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I changed my deductible from $2,500 to $500. A few days later, my accident totaled my vehicle. Three months later, I am being told they will apply the $2500 deductible because they think it happened before I made the change.


Poor Claims Process Practices

 by Anonymous
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My mini-van was struck by a semi truck that was backing up on a commercial street. The trucker, a Progressive customer, admitted that he was wrong and was ticketed. Many phone calls later, Progressive informed me that I was at fault for trying to go around the truck. The claims adjuster was rude and insisted he was right. He was not there so I cannot understand how he can make a determination that the accident is my fault.


Poor coverage and customer service

 by Anonymous
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If you get in an accident, (even if It's not your fault) they will leave you hanging.


Bait and Switch

 by Anonymous
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We were thrilled with the low rate Progressive quoted us for auto and home. We signed up and 6 months later the premium went way up. Then the following 6 months the price again increased. We had no claims and nothing changed. It seems as if they are betting that for the first 6 months you will be problem free so they can insure you at a low rate but after that their rates skyrocket.


Low-Ball Total Loss Estimate

 by Anonymous
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Our vehicles were damaged by hail/tornado, so we took them to get estimates on repair damage. progressive low-balled us. So we decided that we needed a second opinion. We came to find out that my car was a total loss!! With full on proof that my car is way over the settlement price I will be fighting them to get the money I deserve!


Rate Increase

 by Anonymous
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I had no claims, but they keep raising my premiums every 6 months for no reason. I had the same insurer when I lived in Kansas for 30 years, but they were not in Florida, so I went with Progressive. I've gotten no tickets, been in no wrecks, but they just keep raising my rate.


Above and Beyond

 by Anonymous
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I was recently in an accident which was the other drivers fault, and they took care of everything immediately. I had a rental car the next day and never had to deal with the other insurance company. Also, when I was traveling to Canada by car, I called to make sure I was covered. I was, but Canadian law requires a non-resident ID card. I was six hours away from the border while on the phone! The wonderful rep called Kinko's, found a location on my route, put a rush on the ID card request, and within an hour I picked up a faxed copy of the card from a Kinko's off of the interstate. I never had to show the ID card for anything, but I was comforted to know I was covered. I am truly impressed with how the go above and beyond for their costumers. Their prices are great too.


Insurance USA , USA 4.1 127.0 170 170 Awful company. If there is ever a claim you will be stressed. I have had a home insurance claim and a car insurance claim and I was treated as if I had done something to cause the