Progressive is the third largest auto insurance provider in the United States , having a total consumer base of 12 million customers. Progressive is headquartered in the Mayfield Village, Ohio. Progressive offers a large number of services and enjoy attractive rates, along with superior customer services that is both online as well as in person. Progressive shall offer you a wide variety of choices on how you should buy or shop for the auto insurance.
There are many subsidiaries of Progressive that are known to be providing many kinds of personal automobile insurance, as well as property casualty insurance, and also about the other related services in the United States. There are three kinds of segments in which the operations are carried out, and are categorized as Personal Lines, Commercial Auto and Other Indemnity. Insurance Policies for the private passenger automobiles are written by the personal lines segment, while recreational vehicles through the independent agency channel or a direct channel. The commercial auto segment looks after the primary liability of the vehicles and also about the physical damage that can be caused to the vehicles that are usually owned by the small vehicles through the many independent agency channels. The other segment that is associated with indemnity is known to be providing a kind of professional liability insurance to the different communities’ banks, principally directors and also officers. There are many other insurance related services that are also provided by these people, thereby adjusting claims in around 25 states for the Commercial Auto Insurance Procedures.
Progressive, with a total base of 12 million customers, is the third largest Auto Insurance Company in the United States. Progressive was formed on March 10, 1937 by Joseph Lewis and Jack Green, with the purpose of providing the vehicle owners, adequate security and protection. Progressive was always popular among the customers, as they provided options that appealed a lot to them, with many easy payment options. In this type of insurance the customers were provided an easy option scheme, through which they can pay their premiums, in many affordable installments. The main aim of the company in providing this kind of installments is to make it easy for the average people to protect one of their most precious investments, their vehicles. Progressive witnessed a steady growth in the next few decades, and was a witness to many new changes in the company. There were new offices of the company in downtown Cleveland, Ohio . The year 1955 saw the death of Joe Lewis, and the company had a new CEO in Jack Green. It was in these years only that Peter Lewis, the son of Joe Lewis, brought new ideas for the overall development of the company, so that the company is in a position to withstand all its competitors. Progressive Casualty Company was formed in the year 1956, with the aim of writing auto insurance for the high risk drivers. Progressive was formed in the 1960s, as a part of the expansion of the company. The 1970s also witnessed many changes with Progressive Insurance becoming a public company. The headquarters of Progressive was also shifted to Mayfield Village , Ohio . In the next few years there was major growth observed in the company, and it soon surpassed $1 billion in the form of premiums. This was a major development in the history of the company and the company also had its stocks listed in New York Stock Exchange Progressive (NYSE.PGR). The fact that differentiates Progressive from the other Insurance companies is that, it never did business by the way other insurance companies did. It introduced a new standard for the different auto insurance products, and was able to introduce a new response claims service, that was available for rendering services and supports to all the customers, 24 hours a day and 7 days a week.
Progressive soon became the largest seller of auto insurance, in the year 1992, and a year later the company decided to shift its focus from the non standardized insurance. It started offering different kinds of its products to all the drivers, and soon the company surpassed $2 billions in terms of premiums. In the next few years cutting-edge auto insurance rate comparison shopping service was implemented. This was a very big relief for all the customers, as now they will no longer have to spend hours calling at different rates to know about the auto insurance rates. Once a customer makes a call at Progressive, he receives a quote and also comparison rates of at least three competitors. All queries of the customers are solved and once the customer is satisfied, he can buy the policy directly over the phone or even locally through an agent. In the same year of 1994, Progressive took a major step, by making a reduction in the human trauma that is caused by accidents. This was achieved, when Progressive introduced the Immediate Response Vehicle (IRV), which was a special kind of vehicle that was able to carry trained claims professionals, to the different areas, wherever the customer required them. It was in the year 2003, that the company launched a new level of claim service, and became the first insurance company in the industry, that took responsibility of managing all the vehicle repairs, and providing all the services to the customers, so that they can get their car fixed after a loss. Progressive is not only able to provide convenience but also helps in providing a peace of mind
There are many ways, in which you can contact the Progressive. The Company has its own website, progressive.com that was launched in the year 1995, and it is one of the few insurance companies that had its presence felt in the Web. Just a year after the launch of the website, the customers were able to download different kinds of comparison rates online, and with the beginning of the year 1997, there were many real time online sales taking place. The site of Progressive is quite popular and is visited by more than a million visitors every month. If you desire to buy Auto Insurance by just sitting at home, you just need to visit progressive.com. In case you are not comfortable with their site, you can also find the independent agents and brokers of the company. The main aim of the company has always been to look after the needs of the customers and to provide them with maximum satisfaction. Keeping this fact in mind, Progressive launched Personal Progressive, which is an online policy management system. The chief feature of this system is that the customer can change coverage’s as well as make payments in the policy, whenever they desire.
Progressive has always desired to keep a step ahead of competition, by offering the products you want and also when you want. This philosophy of Progressive has helped it to become the largest Auto Insurance Company of the country.
Refuse to Cover
My daughter and I were involved in a minor incident in a round-about where another driver almost hit us. My daughter swerved to avoid this other driver and hit the median. Just a popped tire, or so we thought. It turned out that there was major damage inside that we did not find out about right away. Because no one stopped to be a witness, Progressive put my daughter at fault! Claims is incompetent, rude, and doesn't get back to you right away. We had to wait about 3 days from the time we left a message till they got back to us.
Cheap, But Not Worth It
This company sounds a good deal, but when I had accident they really screwed me up. They have excessive and unreasonable deductions. They deducted $300 for cookies and small stains on my seats made by my kids. They deducted almost $1,500 from the value of my car for no reason.
My car ended up sucking water into the engine from the air filter. I called Progressive to report the claim. Two days after the car stopped, I tried to start it up many times. I also inspected the car afterward. The air filter was wet and the oil engine seemed like milk and coffee. On the third day, Progressive picked up the car to get it inspect. Almost a month after they called me and told me that there was problem related to flooding. They dropped the car off at my home. I inspected it again and found out that an oil change was done numerous times to clean out all the water from the engine.
Always a pleasant experience and I've been through quite a few companies.
Out of Pocket
I recently was hit and the Florida Highway Patrol did not cite anyone for the accident. I got hit and the FHP said if I had a independent witness she would have been cited. Any way, progressive came to look at the truck and wanted to total out my truck and pay me $3400.00. The body shops estimate was $1379.00. They would not give me a choice and I am 1 owner of my truck and it is not for sale! Did some research and found that Progressive will try and buy your mint condition car and resell or part out at their "Professional Body Shop". Well I didn't let them and payed out my pocket to get it fixed.
After Market Parts
My husband was hit by another driver insured through Progressive. Fortunately through his quick thinking and persistence (signed confession of liability from their client at scene of accident and selecting his OWN body repair shop, not "theirs") we will NOT be in trouble. Progressive wanted to put after market parts on my husband's car (and quite possibly from a junk yard) to repair the damage done by their client. However, through persistence and working directly through our preferred shop, my husband was able to get factory authorized parts for his vehicle at no out of pocket expense to us.
I called progressive to try and get a little better rate. Progressive was ~ $500 higher per year on my auto, and ~ $200 higher on my home owners.
Poor Claims Process Practices
We were the victims in an auto accident. The driver at fault had progressive. They are refusing to pay actual expenses for medical care and lost wages.
I have had nothing but problems with them from day one. I decided to enroll myself directly through their website instead of going through an insurance agency because it was cheaper, and when I enrolled myself, I was able to pick out my policy the way that I wanted including a deductible. After a year and a half, I found out that I did NOT have any FULL COVERAGE, which means they didn't have my credit union as a lean holder WHICH MEANS, that my credit union added another couple hundred dollars to an almost paid off loan.
I got hit by a lady with Progressive Insurance. It's been 2 weeks now. My car that is still wrecked, no rental car, no NOTHING. All the times I have had phone conversations with them they have all been rude and unconcerned.