Principal Financial has been providing invaluable global finance services from its location in Des Moines, Iowa for years. The company’s commitment to excellence and diversity in services begins with its stylish 41 story headquarters in downtown Des Moines. The six buildings that form the Principal Financial campus are capped by the Embassy Club, a two-story club for employees that sits atop the center building. The city provides 9,000 employees for the headquarters, forming a majority of 16,200 employees worldwide.
The trust that investors worldwide place in the Principal is born out in a number of surveys by raw statistics. The $282 billion in assets shepherded worldwide provide the most important indicator of trustworthiness of Principal Financial account managers. In addition to thousands of investors in this publicly traded company, there are 18 million customers worldwide that place their money in the hands of investment experts. The organization of the company including the six business units helps organize customer needs for swifter action. The Principal Financial’s concern with the best investment solutions for individual clients has reaped benefits over the years.
Business experts, customers and independent researchers have lauded the services of Principal Financial in the 21st century. Fortune Magazine placed Principal Financial in 261st of its 500 Largest Companies, an honor known by few companies. Forbes has been prominent in promoting Principal Financial’s high level of service by placing it 341st in the Forbes 2000 and 130th in Forbes Platinum 400, a list of America’s biggest companies. These rankings demonstrate that Principal Financial’s growth in recent years is progressive, gradual and based on the necessity of meeting expanding customer needs. The fact that Principal Financial continues to move up the Forbes and Fortune lists also shows the success of the company’s move to a global focus.
The sign of a good company is the positive feedback provided by its employees. Employees of the Principal from top to bottom have vaulted the company to rarefied air. Principal Financial has spent the last four years near the top of Fortune 100’s list of best companies to work for. The company also received a place in the 2006 list for Top 30 Companies for Executive Women, a demonstration of the company’s commitment to diversity. A new generation of IT workers will also be heartened by the fact that Principal Financial has been one of the 100 Best Places to Work in IT between 2003-2006. Older workers that want to work with an industry leader can look to the company’s place on the AARP’s list of Best Employers for Workers over 50 over the past five years and know that their careers are in good hands.
Very Slow Customer Service
I called the main 800# to cancel my life insurance last month. There is still $17,900 in cash that is my responsibility to pay off. I asked for the forms showing the total amounts and who I owe the money to to be mail to my home. After a week's time and four more phone calls, the forms are still not here.
High cost, low coverage, virtually no customer service
They paid 10% on an $1,800 bill for a medical test after they assured me twice that 80% would be covered. They gave some lame excuse about coding and some other gobblety-gook.
They wouldn't pay emergency room visits. They pre-approved surgery and then paid out of network.
I have "Private Health Care Systems" health insurance, administered by Principal. It's not the worst health insurance out there, but It's definitely not the best. Principal's phone reps are always very nice. However, whenever you get a new rep, you get told a new story. I absolutely dread calling them, not least because of the awful voice-response system that never understands what you say and won't let you just press 0 to speak to a human. However, so far Principal has covered most things related to my pregnancy.