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Masters of Obfuscation! - New York Life Review

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New York Life

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New York Life

1.5 Overall Rating by

Masters of Obfuscation!

Have had a 1/2 million whole life policy for over 20 years and they can't get the premium/dividend mix right. When I try to talk with them, I get so much "insurance talk" that my head spins. What I need is so simple that I could explain it to a first grader, but they continue to feign lack of understanding. I have paid THOUSANDS in premium that I did not need to pay because of their playing dumb. When I finally wrote them a details letter, their response was even worse - so much technical jargon that I defy anyone not in their business to translate it. And throughout all, they keep telling me how dedicated they are to customer service - sure, you are. Finally figured out that all this is their way of avoiding what I want and getting more premium. And with a whole life policy, you're a captive.

3.0 Coverage
1.0 Cost
1.0 Service
1.0 Claims

New York Life Ratings

  • 3.5 coverage
  • 3.3 cost
  • 3.2 service
  • 1.7 claims
  • 2.9 overall rating

Based on 13 reviews - 1 is lowest, 5 is highest

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