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Backwards Customer Service - MetLife Review

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MetLife

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MetLife

2.0 Overall Rating by

Backwards Customer Service

Metlife is a huge company which should have efficient billing and customer service systems in place. Instead, when transferring automatic payments to a new bank account, they have been one of the hardest to move, with no option to set up the payment online, extremely limited customer service hours, and a requirement to complete a bloated form and mail it in with a voided check. What century is this? My dinky local utility company allows me to set up free automatic payments online at any time.

3.0 Coverage
3.0 Cost
1.0 Service
1.0 Claims

MetLife Ratings

  • 2.3 coverage
  • 2.4 cost
  • 1.8 service
  • 1.7 claims
  • 2.1 overall rating

Based on 134 reviews - 1 is lowest, 5 is highest

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