Backwards Customer ServiceMay 26 2012
Metlife is a huge company which should have efficient billing and customer service systems in place. Instead, when transferring automatic payments to a new bank account, they have been one of the hardest to move, with no option to set up the payment online, extremely limited customer service hours, and a requirement to complete a bloated form and mail it in with a voided check. What century is this? My dinky local utility company allows me to set up free automatic payments online at any time.