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Low-Ball Total Loss Estimate - MetLife Review

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1.3 Overall Rating by

Low-Ball Total Loss Estimate

we've had Met Life for over 5 years. We insure 2 homes, 3 cars, dental, life, and legal. We just made our FIRST auto claim and it was a disaster! Customer service is rude, ignorant, and gives wrong information! They won't call you back. I've been hung up on, fussed at, and ignored. Worst part is, they just sent a check for $3,100 for our 2001 Prius (they are selling for $6,000-$10,000 now), saying "this is how insurance works--It's not our responsibility to make sure you can afford to purchase a similar car". I've search a 100 mile radius and found NOTHING close to that value! They pointed out a car for $4,200 for sale 100 miles away, stating this is the comparable vehicle they used to value my car...but it has a BLOWN TRANSMISSION!!! It can't drive! Now HOW is that comparable to my perfectly WORKING car?

1.0 Coverage
2.0 Cost
1.0 Service
1.0 Claims

MetLife Ratings

  • 2.3 coverage
  • 2.4 cost
  • 1.8 service
  • 1.7 claims
  • 2.1 overall rating

Based on 134 reviews - 1 is lowest, 5 is highest

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