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Slow To Pay After Fire - MetLife Review

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MetLife

1.5 Overall Rating by

Slow To Pay After Fire

Recently I had a kitchen fire, contained to the stove area. 3 cabinets, range hood, stove burnt. The smoke caused damage throughout the house. 2 MONTHS later, we are STILL waiting on final check! The adjuster arrived promptly, but would not replace cabinets, only strip and replace damaged ones--(we flipped out!--If you know anything about wood, varnish yellows over the years and they would never match). He then agreed to stripping/re-varnishing all of them. He tried to say the stove could just be CLEANED, but finally agreed to replace it. We were out of our home for two weeks while it was being professionally cleaned. We had to pay money upfront for hotel stays, after one week was finally given a SMALL check (after we HOUNDED them on the phone for it!) that supposedly would cover 2 weeks of hotel stays plus food. What a JOKE! It was so small, we ended up staying with my parents to save some money. 6 weeks later, we STILL had not been paid for structure damage. After several phone calls, FINALLY we received a PARTIAL check to cover costs. (My husband ended up doing most of the work because we had not received a check yet). They held back nearly $500. Was told later, that he had to submit receipts for the work before we could get the rest of the structure damage check. (He did most of the work!) Guess they expect us to just say OK.

2.0 Coverage
2.0 Cost
1.0 Service
1.0 Claims

MetLife Ratings

  • 2.3 coverage
  • 2.4 cost
  • 1.8 service
  • 1.7 claims
  • 2.1 overall rating

Based on 134 reviews - 1 is lowest, 5 is highest

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