Worst Customer Service - MetLife Review is a registered trademark of Worst Customer Service - MetLife Review and is not affiliated with nor does it endore or sponsor, the content of this webpage or InsuranceUSA.com. Trademarks referring to specific providers are used by InsuranceUSA.com for nominative purposes only: to truthfully identify the source of hte products about which information is provided. Such trademarks are solely the property of their respective owners

Worst Customer Service - MetLife Review

Click here to submit your review.

MetLife

Rating 0
    cancel

MetLife

2.0 Overall Rating by

Worst Customer Service

I searched and found all the insurance companies much lower than what I was paying so I switched. BIG MISTAKE! I had a wreck in April. The customer service was awful! I could not get my representative to call me back for 8 days!!!! I called every day, several times a day, wanting some information, but all I received was a voice mail assuring me that she would get back to me promptly! When I finally reached her supervisor, he just defended her and said that they were really busy. How long does a 20 second phone call take? Just to call and tell me that she was busy and would get to me. Absolutely infuriating! It took 3 weeks before I knew that they finally "totaled" my car and then another 2 weeks before I received a check! 5 weeks!! Way too long to be without your car.

3.0 Coverage
3.0 Cost
1.0 Service
1.0 Claims

MetLife Ratings

  • 2.3 coverage
  • 2.4 cost
  • 1.8 service
  • 1.7 claims
  • 2.1 overall rating

Based on 134 reviews - 1 is lowest, 5 is highest

All Reviews | Submit Review | InsuranceUSA Rating System