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Worst Customer Service - MetLife Review

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2.0 Overall Rating by

Worst Customer Service

I searched and found all the insurance companies much lower than what I was paying so I switched. BIG MISTAKE! I had a wreck in April. The customer service was awful! I could not get my representative to call me back for 8 days!!!! I called every day, several times a day, wanting some information, but all I received was a voice mail assuring me that she would get back to me promptly! When I finally reached her supervisor, he just defended her and said that they were really busy. How long does a 20 second phone call take? Just to call and tell me that she was busy and would get to me. Absolutely infuriating! It took 3 weeks before I knew that they finally "totaled" my car and then another 2 weeks before I received a check! 5 weeks!! Way too long to be without your car.

3.0 Coverage
3.0 Cost
1.0 Service
1.0 Claims

MetLife Ratings

  • 2.3 coverage
  • 2.4 cost
  • 1.8 service
  • 1.7 claims
  • 2.1 overall rating

Based on 134 reviews - 1 is lowest, 5 is highest

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