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No Customer Service - Mercury Review

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Mercury

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Mercury

2.8 Overall Rating by

No Customer Service

It's been almost two months since my accident and Mercury Insurance still hasn't paid off the balance. I received letters stating that my claim adjuster would contact me on a daily basis to let me know how the claim was going, but never has she called. I have called on a daily basis and never get a return phone call. It took them 3 weeks to to find that my car was a total loss, but just looking at it you could tell. I had to purchase a new vehicle, and I am still dealing with this claim and two car payments which isn't easy.

4.0 Coverage
4.0 Cost
2.0 Service
1.0 Claims

Mercury Ratings

  • 2.2 coverage
  • 2.4 cost
  • 1.9 service
  • 1.8 claims
  • 2.1 overall rating

Based on 76 reviews - 1 is lowest, 5 is highest

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