18 Months And No SettlementMay 20 2012
We tried to work a settlement out with Mercury after someone totaled our new car and sent both my sister and me into medical treatment for neck/dental issues. we've now spent over 18 months of frustration dealing with these idiots. Unanswered phones, no returned messages, totally unprofessional correspondence, and rude treatment. The claims adjuster was horrible so we had to go through her supervisor who was not much better. Just an awful experience in every way!