Had To Fight To Get All Costs CoveredApr 14 2012
This company insured a lady who drove into my parked car at 5:30am on a Sunday morning. She failed a sobriety test and was cited by the police who told me I must remove my car from the street soon. On Monday morning I had the car towed 4 miles to my body shop. There it sat for 2 weeks until the police report was released. Mercury paid for the car, but would not pay for the storage fees at the body shop nor for a rental car for the 2 weeks before release of the police report. I wrote asking for reconsideration of these costs and they responded that I had made an error in judgment and I should have towed the car into my garage awaiting the police report, but in fact the car could not be placed into any normal garage. When their insured's case went to court 18 months later, I claimed damages for storage fees and was awarded restitution of all costs. A month later Mercury sent me a check.